Communications Manager II – Local Markets

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for influencing results as a strategic, trusted partner to a line of business and/or senior management leaders by developing, managing, and executing enterprise-wide and line of business communications strategies, messaging, and high-priority projects. Key responsibilities include leading communications plans and workstreams from concept through delivery, creating engaging and impactful messaging for employees, and adapting quickly as business needs, timelines, and stakeholders evolve. Job expectations include serving as a control partner and supporting growth strategies through the company’s brand, reputation, and business plans.

Role supports ongoing local markets content and communications strategy across 97 markets, requiring strong project planning, stakeholder coordination, and the ability to balance recurring work with emerging priorities. This position will also support enterprise story and content development for a range of initiatives impacting local markets, including business growth, sports, community programming, among others.

Responsibilities:

• Develops, manages, and executes strategic communication plans and project workstreams that drive business and team objectives

• Demonstrates acumen in financial services and relevant line of business and/or staff support functions and leverages to influence business results through strategic communications activities

• Leads the creation of consistent, engaging, and strategic messaging, including leader messaging, articles, interviews, and other written and visual pieces that reflect company tone and narrative

• Delivers targeted and enterprise-wide communications for various channels, including email, written announcements, employee messaging, town halls, videos, and blog posts

• Partners with colleagues such as Media Relations, Marketing, Public Policy, Human Resources, Legal, and Local Markets teams to align stakeholders, manage dependencies, and deliver engaging and impactful content while working independently and staying connected with key partners

• Drives innovation and new ways of communicating across existing and new channels for external and internal audiences including mass/public, clients and customers, influencers and partners, regulators/elected officials, Board/Executive leadership, and employees

• Balances multiple priorities, deadlines, and stakeholder needs, flexing between planned initiatives and urgent communications opportunities

Required Qualifications:

• 7+ years of experience in communications, social media or the financial services industry

• Strong risk management experience, including defining and adhering to process and business controls, understanding when to engage key subject matter experts, such as Compliance or Legal partners  

• Strong writing skills with the flexibility to speak from a brand or an individual’s perspective with an emphasis on authenticity 

• Aptitude to communicate effectively with all levels of employees and senior executives and is comfortable presenting to both small and large groups

• Flexibility to balance planned and unplanned communications needs while maintaining focus, quality, and timely delivery

• Ability to own and execute projects end-to-end, including scoping, planning, stakeholder alignment, approvals, delivery, and follow-through

• Collaborative with strong interpersonal and relationship-building skills

• Strong prioritization and organizational skills with the ability to manage competing requests and keep work moving across teams

• Creative and resourceful with a continuous improvement mindset

• Detail oriented; self-motivated; research skills and client-focused, always put our client's first mindset

Skills:

• Active Listening

• Attention to Detail

• Collaboration

• Oral Communications

• Written Communications

• Customer and Client Focus

• Influence

• Presentation Skills

• Prioritization

• Risk Management

• Adaptability

• Business Acumen

• Planning

• Project Management

• Strategic Thinking

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)

Pay and benefits information

Pay range

$97,600.00 - $154,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.