Vice President, Sr Business Control Specialist, APAC Global Treasury Merchant Operations (GTMO)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

APAC Global Treasury and Merchant Operations (GTMO) is looking for dynamic and talented individuals to join the Risk and Business Controls team.

Supporting 12 countries and 19 branches across APAC, and working alongside a team located in six countries, this role is responsible for driving internal control discipline and operational excellence across multiple risk pillars within the APAC GTMO Risk and Business Controls function. Key areas of coverage include branch oversight governance, functional engagement, audit and examination readiness, policy adherence, issue management, risk programs and governance, process health governance, product risk assessments, and non-standard process governance.

This role offers broad exposure to the core operations that support our clients across APAC, including Fulfillment, Client Service, Branch Operations, Payments, and Trade & Credit Operations. Working closely with business, operations, and control partners, you will help strengthen governance and risk management practices across the end-to-end operational lifecycle, from client onboarding and account opening through transaction processing, servicing, and post-implementation support.

The team's coverage spans Risk Assessment, Operational Controls, Compliance Monitoring, Audit Management, and Change Governance, ensuring compliance with regulatory requirements while driving a strong risk culture and operational effectiveness. This role provides opportunities to lead and participate in strategic initiatives, engage with senior stakeholders across the region, and further develop expertise in risk governance, operational risk management, regulatory compliance, audit management, and business controls.

Responsibilities:

• Provide horizontal support to Risk and Business Control Functions.
• Own and drive the Branch Oversight governance framework across APAC GTMO, leading key routines including the daily Production Incident Escalation (PIE) call, monthly APAC GTMO Risk Forum, and Laws, Rules and Regulation (LRR) governance. Provide effective challenge and oversight through data-driven analysis, management reporting, issue escalation, and governance reviews to support informed decision-making across Fulfillment, Service, Branch Operations, Payments, and Credit functions.
• Involve in ensuring consistency and alignment in risk management practices, developing, and implementing control framework to mitigate risk effectively.
• Engage with Corporate Audit and Compliance & Operational Risk, Line of business, Business Control as well as Global Pillar Leads to facilitate audit and exam management process.
• Partner with key stakeholders at all levels to ensure audit readiness by facilitating regulator reviews of business processes to identify areas of improvement, coordinate and prepare internal and external audits, ensuring all documentation and processes are in compliant, respond to audit request and address any audit findings and implement corrective actions promptly.
• Stay up to date with Regulatory and Policies changes.
• Partnering with Senior Leaders, Functional Leads to conduct impact assessments on new and existing Laws, Rules, and Regulations to ensure control adequacy and compliance.
• End to end ownership of issue management, including presentations to various stakeholders, remediation, and closure of all issue milestones in a timely manner.
• Operational Loss, Near Miss, Timing Event, Privacy event), from logging of event through funds recovery, reporting, Root Cause Analysis (RCA) and gap remediation.
• Collaborate and coordinate with subject matter experts to facilitate review and provide support / advice to business on risk control, and audit-related issues.
• Provides guidance and expertise of audit, exam, and assessments processes to Business Leadership and their teams.
• Risk Culture Carrier and proactive in promoting and embedding a strong risk management culture throughout the Bank.

Skills:

• Bachelor’s Degree / Professional qualification
• At least 10-12 years working experience in banking industry.
• Experience and proven experience in Business Control, auditing, or related environment
• Strong understanding of risk management principles and control framework
• Strong analytical and problem-solving skills to identify trends and potential risks.
• Excellent communication skills with the ability to build strong relationships and collaborate with various stakeholders.
• Detail-oriented and highly organized, capable of managing multiple tasks simultaneously.
• Ability to work independently and take initiative while also being a team player.
• Proficient in using data or relevant software applications and tools.