- Location
- 1090 - Guatemala City
- Type
- Full-time
- Department
- Administration
- Experience
- 2+ years
- Source
- Workday
Description
Where you’ll work:
Guatemala City, GU, GTAccounting & Finance at GoTo
Our Accounting and Finance team is the backbone of GoTo’s business operations. Here, you’ll collaborate across departments and leverage cutting-edge AI solutions to drive accuracy, efficiency, and agility. We’re passionate about using technology to automate processes, surface insights, and elevate our business strategy. If you’re ready to embrace innovation while ensuring sound financial management and strong controls, join us in shaping the financial future of GoTo.
Your Day to Day
As an Order Processing Specialist, you would be working on:
Order Management & Accuracy: You will enter sales orders and contract terms into Salesforce and NetSuite, ensuring 100% accuracy while meeting established departmental SLAs.
Billing & Invoicing Excellence: You will process invoicing completely and accurately, evaluate tax exemption requests for compliance, and manage the end-to-end refund request process in accordance with Sarbanes-Oxley (SOX) controls.
Cross-Functional Support: You will provide timely support to internal teams—including Sales, Customer Care, and Accounting—to resolve complex customer account inquiries and billing disputes.
Operational Agility: You will collaborate across global regions to drive team success, demonstrating flexibility to support high-volume deadlines during month, quarter, and year-end close cycles.
What We’re Looking For
As an Order Processing Specialist, your background will look like:
System Proficiency: Hands-on experience with Salesforce, NetSuite, or similar enterprise-level order management and billing systems.
Industry Experience: At least 2 years of professional experience in billing, invoicing, or order processing, preferably within a fast-paced SaaS or Telecom environment.
Operational Discipline: A high degree of attention to detail with the ability to manage repetitive, complex tasks accurately within strict SLA timelines.
Technical Skills: Proficiency in Microsoft Excel (basic to intermediate) and the ability to quickly learn and navigate multiple complex internal systems.
Language & Communication: Advanced English proficiency with the ability to communicate professionally and effectively with internal stakeholders and global partners.
What We Offer
At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:
- Comprehensive health benefits
- Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
- Tuition reimbursement and access to instructor-led and on-demand learning and development programs
- The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
- Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching
We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.
Specific benefits and offerings may vary by country in line with local regulations and market practices.
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.
