Senior Medical Practice Manager, Midstream, Centurion – REF# IMR055-PM

An exceptionally busy and established private medical specialist practice in Pretoria and Centurion is seeking an experienced, mature and highly capable (Senior) Practice Manager to take responsibility for the overall management and operational efficiency of two practices.

This is a senior leadership position requiring someone who is organised, driven, firm and assertive, with the confidence to manage a multidisciplinary team and take ownership of the day-to-day running of the practices.

The successful candidate will work closely with the Medical Specialist and will be responsible for ensuring that the practices operate in a structured, professional and efficient manner, while maintaining a high standard of patient care and service.

This opportunity would suit someone who enjoys taking ownership, implementing structure, managing people and processes, and ensuring that standards are consistently maintained.

Key Responsibilities

Practice Management and Operations

• Take responsibility for the day-to-day operational management of both practices.

• Ensure the practices function efficiently, professionally and consistently.

• Establish and maintain effective systems, procedures and workflows.

• Develop, implement and monitor Standard Operating Procedures (SOPs).

• Ensure SOPs and practice policies are understood and consistently followed.

• Identify operational inefficiencies and implement practical solutions.

• Monitor workflow, productivity and service delivery.

• Ensure administrative processes are structured, accurate and efficient.

• Manage the coordination and operational requirements between the two practice locations.

• Ensure the practice is appropriately resourced and operationally prepared each day.

• Take ownership of issues and ensure that they are followed through to resolution.

Team Leadership and Management

• The (senior) Practice Manager will directly manage a team of 4 people (minimum) within each practice e.g. receptionist, nursing staff etc.

Responsibilities will include:

• Provide strong, visible and professional leadership to the team.

• Set clear expectations, standards and responsibilities.

• Delegate effectively and ensure accountability.

• Monitor performance, productivity and conduct.

• Address performance concerns promptly and appropriately.

• Manage staff leave, attendance and scheduling.

• Conduct regular team meetings and ensure effective communication.

• Develop and mentor staff where appropriate.

• Promote teamwork, professionalism and mutual respect.

• Manage conflict confidently and fairly.

• Ensure team members remain accountable for their responsibilities.

• Lead by example and maintain high professional standards.

The successful candidate must be comfortable being firm and assertive when required and should not shy away from difficult conversations or performance-management matters.

Systems, Processes and SOPs

A key component of this role will be bringing structure, consistency and accountability to the practices. The (senior) Practice Manager will:

• Review existing processes and identify areas for improvement.

• Develop and maintain appropriate SOPs.

• Ensure staff follow established procedures.

• Introduce improved systems where required.

• Monitor compliance with internal practice procedures.

• Create clear accountability within the team.

• Regularly review whether systems are working effectively.

• Ensure changes to processes are communicated and implemented properly.

• Maintain appropriate administrative and operational records.

Financial and Business Administration

• Oversee the administrative and business functions of the practices.

• Liaise with billing and accounting service providers.

• Monitor practice expenditure and operational costs.

• Assist with budgeting and financial administration.

• Monitor stock, supplies and ordering.

• Ensure appropriate controls are in place to minimise wastage and unnecessary expenditure.

• Review administrative reports and identify issues requiring attention.

• Support the Medical Specialist with the commercial and operational management of the practices.

Patient Experience

• Ensure consistently high standards of patient service.

• Ensure patients and their families are treated with professionalism, empathy and dignity.

• Monitor patient complaints and concerns and ensure appropriate resolution.

• Ensure patient flow and administrative processes are efficient.

• Maintain a calm, professional and organised environment despite high patient volumes.

• Maintain confidentiality and appropriate handling of sensitive patient information.

Leadership and Relationship Management

• The (senior) Practice Manager will act as the key operational link between the Medical Specialist and the practice team.

The role requires someone who can:

• Communicate confidently with the Medical Specialist.
• Provide regular feedback regarding practice operations.
• Identify problems and present practical solutions.
• Make appropriate operational decisions independently.
• Escalate matters when necessary.
• Maintain professional boundaries.
• Build strong working relationships with doctors, nurses, clinical staff and administrative staff.
• Balance the needs of the business, medical team and patients.

Our client is seeking a mature, experienced and business-minded professional who has demonstrated the ability to manage people, processes and operational responsibilities in a senior operational role, with strong experience within a private medical practice, clinical environment or broader healthcare sector.

The ideal candidate will be:

• Highly organised
• Driven and self-motivated
• Firm and assertive
• Mature and emotionally intelligent
• Confident in managing people
• Strong in leadership
• Structured and process-driven
• Accountable and results-oriented
• Proactive and solutions-focused
• Professional and discreet
• Able to work under pressure
• Comfortable making decisions
• Commercially aware
• Confident dealing with difficult situations

The successful candidate must have the confidence to take charge of the operational environment, establish appropriate structure and hold team members accountable to agreed standards.

Experience and Qualifications

• Manage people, processes and operational responsibilities in a senior operational role, ideally with strong experience within a private medical practice, clinical environment or broader healthcare sector.

• Proven experience in a management or senior operational role.

• Experience managing and leading a team.

• Strong understanding of operational processes and systems.

• Experience developing, implementing or managing SOPs.

• Strong organisational and administrative skills.

• Excellent communication and interpersonal skills.

• Ability to manage multiple priorities in a high-pressure environment.

• Strong computer literacy and Microsoft Office skills.

• Demonstrated ability to take ownership and work independently.

Experience with medical billing and debtors.

A business, management, healthcare management or related qualification.

• Medical practice or healthcare management experience.

• Experience within a specialist medical environment.

Experience managing multidisciplinary teams.

Experience working across more than one site.

This position would suit someone who has progressed beyond purely administrative responsibilities and has genuine management capability.

We are seeking a candidate who understands that being a (senior) Practice Manager about leading people, establishing systems, maintaining standards, solving problems, improving processes and taking accountability for the overall operation of the practice.

The successful candidate will be someone the Medical Specialist can rely on to take ownership, provide structure, manage the team and ensure that the practices run efficiently on a daily basis

Start date:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.