Defense Travel SME - ACTIVE CLEARANCE REQUIRED

Redwood Strategy Group (RSG) is a minority owned, Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded on over 17 years of thought-to-action leadership supporting military departments, Department of Defense, and agencies across the U.S. Federal Government with transformation, strategy, and operations. At RSG, we are committed to our company foundation - our employees. The minute you start working here, you become an integral part of our team, our future, and you will play a key role in the continued growth of our company.

Redwood Strategy Group is searching for multiple Defense Travel SME to support the U.S. Army’s Financial Improvement (AFI) Program. 

 

Government Travel Program Administration

·       3 to 5+ years of experience administering or supporting a Government Travel Charge Card (GTCC) program in a DoD, federal civilian agency, or comparable public-sector environment.

·       Experience managing both:

o   Individually Billed Accounts (IBAs)

o   Centrally Billed Accounts (CBAs)

·       Knowledge of the Defense Travel System (DTS) and government travel regulations.

Delinquency and Account Management

·       Experience monitoring, tracking, and resolving delinquent travel card accounts.

·       Working directly with cardholders, supervisors, Agency Program Coordinators (APCs), and financial management personnel to address overdue balances.

·       Conducting account reviews, suspension monitoring, reinstatement actions, and escalation procedures.

GTCC Program Oversight

·       Experience serving as an Agency Program Coordinator (APC) or supporting APC functions.

·       Managing card issuance, maintenance, account closures, and spending controls.

·       Developing and implementing internal controls to ensure compliance with DoD regulations and agency policies.

Access and System Administration

·       Experience administering user access to GTCC-related platforms and systems, such as:

o   CitiManager

o   U.S. Bank Access Online

o   Defense Travel System (DTS)

o   Other travel card management portals

·       Experience with role-based access management, account provisioning, and security requirements.

Compliance, Audit, and Internal Controls

·       Experience supporting audits, inspections, command reviews, or financial assessments.

·       Reviewing documentation for compliance with:

o   DoD Financial Management Regulation (FMR)

o   Government Charge Card Abuse Prevention Act

o   Joint Travel Regulations (JTR)

o   Agency-specific travel card policies

·       Preparing management reports, corrective action plans, and audit responses.

Training and Customer Support

·       Experience developing and delivering training for cardholders, Approving Officials, and supervisors.

·       Creating training materials, standard operating procedures (SOPs), job aids, and user guides.

·       Providing customer service and technical assistance regarding GTCC policies and procedures.

Financial Management and Data Analysis

·       Experience analyzing financial data, delinquency trends, and management reports.

·       Proficiency with:

o   Microsoft Excel (pivot tables, formulas, reporting)

o   Power BI or similar reporting tools

o   Financial management systems

·       Experience preparing metrics and executive-level reports