Part-Time Utility Billing Clerk I

Bilingual Speaker Preferred

Schedule

12:30 p.m. - 5:30 p.m. 

GENERAL PURPOSE

Performs a variety of entry level bookkeeping duties as needed to expedite utility billings and processing.

SUPERVISION RECEIVED

Works under the general supervision of the Utility Billing Supervisor.

SUPERVISION EXERCISED

None.

ESSENTIAL FUNCTIONS

Performs ongoing day-to-day assistance to the public; apprises management and administrative staff regarding account issues and coordinates with supervisor(s) regarding delinquent accounts.

Assists customers with service transfers, terminations and "new service" connects; assists with application forms; adjustments.

Responds to issues, questions and problems posed by customers, in person, over the telephone, and electronically; provides general information based upon policy and practice; apprises customers regarding starting and stopping services and requirements.

Receives notification of service and account issues; creates work orders related to water problems; distribute to service and maintenance personnel.

Processes solid waste requests; schedules removal and delivery of containers; contacts contract collection company regarding changes in service; adjusts accounts for removal of trash rates.

Operates computer to update and maintain changes in utility accounts; assures that current and terminated accounts are properly billed; assures proper billings for services provided to residents and various companies; assigns new account numbers; verifies account information through utilities departments, i.e., storm drain, wastewater, water personnel.

Operates computer to enter and update account records, updates daily receipts according to balancing results; runs subtotal of receipts to balance with subtotal of accounts receivable; batches and balances payments collected.

Monitors utility accounts to check for delinquencies, partial payments or prepayments.

Performs related duties as required.

MINIMUM QUALIFICATIONS

1. Education and Experience:
2. Graduation from high school with course background in accounting, bookkeeping or some other related field;

AND

1. No experience necessary;
2. Knowledge, Skills and Abilities:

Some knowledge of bookkeeping and general accounting techniques most appropriate to computerized systems; personal computer operations and applications, i.e., MS Excel, MS Office, etc.

Skill in operation of personal computer and data entry software.

Ability to work under pressure of meeting deadlines; communicate effectively, verbally and in writing; communicate effectively with difficult customers; handle multi-functions; work proficiently and effectively in a timely manner; problem solve; work quickly and accurately with numbers, including addition, subtraction, multiplication and division in all units of measure using whole numbers, common fractions and decimals; compute rate, ratio and percentages; maintain strict confidentiality related to sensitive information; operate personal computer in utilizing various programs to produce or compose formal documents, reports and records; operate standard office equipment; develop effective working relationships with supervisors, fellow employees and the public.

3. Special Qualifications:

Must be able to type.

4. Work Environment:

Incumbent of the position performs in a typical office setting with appropriate climate controls. Tasks require variety of physical activities involving minimal muscular strain related to walking, standing, stooping, sitting and reaching. Talking, hearing and seeing are necessary to the performance of essential functions. Common eye, hand, finger dexterity required to perform essential functions. Mental application utilizes memory for details, verbal instructions, emotional stability, discriminating thinking and guided problem solving.