AVP, Labor Management

Overview

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another. Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach. Ardent includes:

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

 Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed. We believe it is this mix of corporate support and local autonomy that equips our teams for success. 

Job Overview:

 

The Assistant Vice President, Workforce Management is responsible for strategic and technical leadership of value driven initiatives that cross clinical, operational, and financial boundaries. Ensure effective/efficient use of the company’s labor resources with oversight of hospital productivity along with overseeing the usage of UKG Dimensions. Oversees the business aspect of the Ardent Internal Agency float pool. 

 

The AVP Workforce Management will manage a team supporting Labor/Productivity, and UKG Dimensions.  This position will ensure the effective use of the platforms to drive company objectives around staffing and efficiency. This position also oversees the use of Agency labor and manages operations of the Ardent In-house Agency program and RN Resource teams.  Finally, the AVP Workforce Management oversees the Laborlytics team and collaborates with system leadership, clinical operations, HR, IT and Finance to increase the availability and use of data for value-based initiatives as well as strategic and operational outcomes. 

Responsibilities

• Ensures appropriate benchmarks are utilized within the productivity system. 
• Manages operations of Ardent Agency program. 
• Monitors and ensures backend integrations deliver accurate and timely data (Dimensions, Laborlytics, Lawson), execute support where failures occur, build requirements to meet ongoing system evolution. 
• Oversees for the implementation, education and evaluation of Timekeeping/Scheduling system software updates and improvements. Expands use of basic and advanced scheduling to capitalize on AIMEE functions with UKG Dimensions.
• Monitors and reports on system scheduling functions/compliance (Basic and Advanced), develops metrics (in collaboration with HR) to ensure system reliability and trust.  Determine corrective plans of action as required. 
• Analyzes and reports on filed scheduling metrics to provide enterprise-wide scheduling overview while supporting troubleshooting at local level. 
• Monitors and reports on system Absence Management functions, develops metrics (in collaboration with HR to ensure system reliability and trust. 
• Collaborates with Laborlytics team to educate leaders on importance of correct coding for improved productivity; continued efforts to resolve issues to reach standardization or productivity metrics. 
• Oversees predictive scheduling process from opening schedules, balancing schedules and posting schedules. 
• Works with facilities to align correct pay codes for standardization in UKG Dimensions. 
• Works toward Integration of UKG Dimensions with EPIC to maximize utilization of Forecasting tool in Dimensions Scheduler. 
•  Maintains service level agreements between UKG, Information Services and the departments served. 

Qualifications

 Job Requirements:

• Bachelor’s degree in related field. 
• 7+ years related healthcare experience. 
  • Previous experience in an acute care setting and understanding ofs hospital operations.
• Knowledge of medical terminology and information technology with the ability to communicate technical aspects as needed. 
• Understanding of the fundamentals of information systems and complex software applications. 
• Excellent interpersonal and communication skills to build and foster collaborative partnerships using a team approach to span traditional boundaries within the health care setting. 
• Must be highly motivated with a positive attitude and high degree of flexibility in a rapidly changing environment. 
• Demonstrated ability to deliver accurate results on time and efficiently with a customer-focuses approach. 
• Demonstrated skill in change management and data analysis. 
• Excellent written and verbal communication, complex problem solving and team development skills. 

 Preferred Job Requirements:

• Master’s Degree in related field. 
• Experience with Dimensions timekeeping/absence management/staffing/scheduling/business applications. 
• Deep knowledge of clinical staffing needs.