Customer Service Professional

Customer Service Professional

Company Description

Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 125 years.
 

We're now hiring a talented Customer Service Professional for our team in Brasil on a full-time basis.  If you're eager for your next challenge, Flender is a great place to grow your career.

For more information on Flender, please see website: www.flender.com

Equal Employment Opportunity Statement
Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

Position Overview:

Join our dynamic team at Flender as a Customer Service Professional at the workshop, where you will be responsible for managing customer repair orders and workshop planning in a fast-paced industrial environment and will provide the incumbent with a solid foundation for advancement within the organization.  The top candidate chosen for this key role will be responsible for processing incoming customer repair orders execution, planning, reporting and invoicing at workshop and for field service activities. Orders service performance, margin deviation, operational excellence, workshop performance KPIs, planning service activities and ensure customer satisfaction.

Key Responsibilities

• Effectively handles a high-volume of customer orders

  • Processing, clarification and confirmation of customer service orders using Protheus.

  • Customer communication on all order related topics (incl. tracking, repair process, delivery, shipping, storage & invoicing).

  • Coordinates internal repair processes, handling service orders, resources planning, invoicing, and cross communication with sales and customers.

  • Checks spare parts, tooling, and consumables.

  • Safety and operational excellence.

• Supports the order management team and sales.

• Implements process improvements.

Required Knowledge /Skills

• Good software aptitude

• Intermediate Microsoft Office experience – Outlook, Word & Excel

• Good verbal and written communication skills. 

• Results orientation with the ability to work under pressure.

• Business acumen with ability to proactively resolve customer issues

• 2 to 4 years customer service experience in a technical product

• Recent graduates on mechanical engineering are strongly encouraged to apply.

Preferred Qualifications

• Presentation skills

• Inside Sales and/or Customer Service experience

• Process development and implementation

• Service oriented and workshop experience

• Multilingual is a plus – English and Portuguese

Education:

AS/BS in mechanical engineering, technology, or related field. 

Your contact person(s) for this job posting is/are:

Jacob Stupec-Hernandez

Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.