- Location
- Bangalore, IN
- Department
- Engineering
- Experience
- 1+ years
- Closing date
- Today
- Source
- iCIMS
Description
Overview
To support North America customers in planning, coordinating, and executing Preventive Maintenance (PM) activities using Compass (Salesforce) and related support tools. The role focuses on proactive case management, effective communication, scheduling service appointments to FSS by coordination, and ensuring timely completion of PM activities while maintaining high customer satisfaction and operational efficiency.
Responsibilities
- Plan, coordinate, and monitor Preventive Maintenance (PM) activities for North America customers using Compass (Salesforce).
- Manage, and update PM cases within defined service level agreements (SLAs).
- Proactively review upcoming PM schedules and take informed actions to avoid delays or service interruptions.
- Analyse PM Cases, parts history, maintenance service requirements and FSS (Field Service Engineer) readiness to ensure successful PM execution.
- Coordinate with field engineers, logistics teams, planners, and internal stakeholders for PM readiness and completion.
- Monitor case progress and provide timely follow-up to ensure closure within committed timelines.
- Identify risks, gaps, or recurring issues and escalate appropriately with proper notes.
- Support data accuracy by updating service activities, records, and maintenance details in Compass (Salesforce).
- Utilize analytical and problem-solving skills to support decision-making and optimize maintenance planning activities.
- Be flexible to adjust working hours based on stakeholder availability.
Mentor and assist juniors in case handling.
Qualifications
Skills
Salesforce
