V- Administration Assistant

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
 

The Volunteer Administration Assistants plays an important role in supporting the Family Store and Café Manager, along with the wider Toowoomba team, by providing efficient and reliable administrative support.

Administration Assistants are highly valued members of our volunteer team and play a vital behind-the-scenes role in ensuring our Family Store and Café operate effectively. By providing dependable administrative support, they help create a welcoming and well-organised environment that enables our team to better serve people in the local community.

This varied and rewarding role involves a range of administrative duties, including data entry, document management, filing, preparing spreadsheets, maintaining records, responding to phone and email enquiries, and assisting with volunteer onboarding processes. The Administration Assistant also supports the team by helping keep information organised, accurate and up to date, contributing to effective communication and strong operational practices.

Key responsibilities

• Apply your well-honed IT skills to using online systems for information entry and retrieval.

• Support ongoing volunteer involvement by attending to volunteer record administration, ensuring volunteer data and integrity checks are up to date.

• Support volunteer recruitment with initial follow up of expressions of interest, arranging interview times and reference checking, supporting volunteers with applying for checks, along with assistance with organising volunteer training.

• Compile regular reports of volunteers’ compliance and key recognition milestones (ie years of service, birthdays).

• Assist with data entry and financial reconciliation

• Assist with scheduling of key cafe dates such as large catering jobs and large reservations

• Schedule furniture pickups/drop-offs for the truck team

• Bring your attention to detail, professionalism and integrity to ensure that compliance and confidentiality is adhered to at all times.

• Proficiency in Microsoft Word, Excel and Sharepoint

• Confident with online systems and software, as well as using printers (specific on the job training will be provided)

• Strong verbal and written communication skills

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

As this role involves dealing with confidential information, it requires a Police Check

Time Required & Commitment

As agreed with manager

Development opportunities with this role

This role will give volunteers an opportunity to continue to develop skills and build experience in administration, use of systems and software, reporting and some volunteer engagement activities. Additionally, there will be access to a range of training opportunities and insight to the work of a large not-for-profit religious organisation with expressions in many different areas of society.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.