Loan Servicing Supervisor

Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we’re dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $66 billion in assets.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.

• Family-friendly work hours

• With 175+ community bank locations, we offer opportunities to grow and develop in your career.

• Promote from within culture.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit.

• We offer multiple opportunities for development and upward mobility.

What You’ll Do:

The Loan Servicing Supervisor supervises mortgage servicing functions including verification of mortgages, payoffs, payoff statements, releases, and Recast matters to ensure compliance with all required timelines.

• Provide daily support and oversight to staff, including answering questions, problem resolution, training and coaching, and ensuring timely and accurate execution of tasks.

• Maintains and improves quality results by following standards and recommending improved policies and procedures

• Oversees servicing of construction to permanent loans to ensure maintenance is properly done and loans are converted to permanent accurately.

• Manage MERS servicing related responsibilities, including ensuring all information is properly identified in the servicing platform as required for MERS. 

• Supervises department staff, establishes, and monitors performance measurements, defines training goals, provide professional mentoring to foster best practices, to improve productivity and to promote innovation in the workplace.

Qualifications:

• 3-5 years prior knowledge of Mortgage Servicing Operational processes and technology platforms supporting the operations.

• Ability to multi-task and adhere to firm deadlines.

• Excellent time management skills with ability to prioritize multiple projects

• Self-motivated with the ability to work independently as well as in a team environment

• Strong written and verbal communication skills

• Proficient with Microsoft Office, including Excel, Word and Outlook

• Advanced Computer Skills

• Associates degree or equivalent

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated salary range for this role is $59,000 - $77,000, along with eligibility to earn a quarterly bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life.  To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.  Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.