Account Director

Location: Remote — United States
Employment Type: Full-Time

Please note: This is an evergreen job posting, meaning we are continuously accepting applications for this role. If your experience aligns with our current or future needs, our team will reach out as relevant opportunities become available.

About the Role

The Account Director will own the client relationship and revenue goals for assigned digital marketing clients across franchise, mid-size, and enterprise businesses.

In this role, you will be responsible for delivering long-term strategic value, exceptional customer service, and measurable business results. You must be able to prospect, close business, and effectively sell strategic ideas based on clients' stated business objectives.

You will continually strengthen client relationships, identify opportunities for growth, and build networking opportunities that contribute to both client success and Ignite Visibility's growth.

This role is fully remote within the U.S., and qualified candidates residing in all 50 states are encouraged to apply.

Essential Responsibilities

• Build strong client relationships through regular and meaningful contact.
• Lead performance marketing strategies for assigned accounts.
• Forecast partnership potential and establish revenue goals.
• Maintain an active sales pipeline and track performance against established goals.
• Ensure Ignite Visibility and clients are working together effectively to foster mutual business growth.
• Actively consult with clients and provide ongoing creative, strategic, and performance-based recommendations.
• Serve as the client advocate within Ignite Visibility, ensuring internal teams have the information necessary to scope and complete projects on schedule and within budget, including client goals, product knowledge, best practices, and relevant content.
• Continuously manage and align both internal and external expectations.
• Monitor and track client performance objectives across existing initiatives to ensure program goals are met or exceeded.
• Serve as the primary point of contact for account management matters.
• Develop trusted-advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Develop new business opportunities within existing client accounts and identify areas for improvement to achieve sales quotas.
• Forecast and track key account metrics, including quarterly sales results and annual revenue forecasts.
• Manage the full client lifecycle, including onboarding, support, adoption, advocacy, retention, renewals, and upsells.
• Foster collaboration within the account team and across marketing verticals.
• Manage client service outcomes to increase retention and reduce churn.
• Partner with internal teams to effectively resolve client challenges and develop strategic solutions.
• Expand account revenue through cross-selling and upselling opportunities.
• Influence client lifetime value through customer satisfaction, loyalty, and overall NPS performance.
• Drive new business growth through increased client advocacy and referenceability.
• Conduct regular client check-in calls and Quarterly Business Reviews (QBRs).
• Manage client listening points through surveys, Executive Sponsor syncs, exit surveys, and other feedback initiatives.
• Coach delivery and production teams through pre-call preparation, live-call feedback, post-call debriefs, and the consistent identification of growth opportunities across the account.

Required Qualifications

• 7+ years of account management experience within marketing, client services, digital marketing, advertising, or creative agency environments.
• Experience working with franchise clients and/or within a franchise marketing agency.
• Proven track record of directly driving revenue and business growth.
• 5+ years of sales and business development experience.
• 5+ years of experience working in digital marketing.
• Experience with performance management and paid media strategy.
• Experience managing multiple agency clients and accounts simultaneously.
• Proven ability to build, maintain, and expand strong client relationships.
• Proven ability to develop and execute account growth strategies, including cross-sell and upsell opportunities.
• Excellent client management, expectation management, negotiation, and conflict resolution skills.
• Strong leadership experience and the ability to lead teams and/or departments.
• Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level audiences.
• Proven ability to manage multiple account management initiatives simultaneously while maintaining exceptional attention to detail.
• Excellent listening, negotiation, presentation, verbal, and written communication skills.
• Experience delivering client-focused solutions that address customer needs and business objectives.
• Solid experience with CRM platforms such as Salesforce or HubSpot.
• Demonstrated ability to manage challenging client relationships and turn difficult situations into positive outcomes.
• Excellent business acumen and experience working directly with business executives.
• Strong problem-solving and strategic-thinking skills.
• Keen attention to detail with the ability to understand both the big picture and the finer details.
• Robust organizational and time-management skills, including the ability to prioritize effectively and meet deadlines.
• Bachelor's degree in Marketing, Business, Communications, or a closely related field.

Why Ignite Visibility?

At Ignite Visibility, we believe in creating a collaborative environment focused on client success, innovation, and career development.

• Collaborative culture focused on client success and professional growth.
• Fully remote workforce with an optional San Diego office.
• Two-time Landy Award Winner — Search Marketer of the Year and Best Paid Search Initiative.
• Named among the Fastest-Growing Private Companies in San Diego from 2016–2020.
• Named among the Best Places to Work in San Diego in 2017 and 2020.
• Named to the Inc. 5000 list of Fastest-Growing Companies from 2017–2022.

Benefits

• Competitive base salary with opportunities for commission and bonus.
• Comprehensive health, dental, and vision coverage.
• Fully remote work environment.
• Generous paid vacation and sick time, including your birthday off and additional time off around major holidays.
• 401(k) retirement plan with employer match.
• Employee advancement and clear opportunities for career growth.
• Company-sponsored professional development opportunities.

Equal Opportunity Employer

 

Ignite Visibility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.