Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As an Account Director for the Enterprise Telco segment in Mexico, you will be responsible for developing trusted executive relationships with strategic telecommunications customers, driving sustainable revenue growth, and maximizing long-term account value.

You will act as a strategic advisor to customers, partnering with senior business and technology leaders to understand their priorities, identify transformation and expansion opportunities, and position solutions that deliver measurable business outcomes.

This role requires a strong track record in enterprise sales, established relationships within the Mexican telecommunications industry, a consultative selling approach, strong commercial discipline, and the ability to orchestrate cross-functional teams across complex sales cycles.
 

Key Responsibilities

• Develop and execute strategic account plans to protect, grow, and diversify assigned Enterprise and Telco accounts in Mexico.

• Build and maintain trusted relationships with C-level, executive, and operational stakeholders, becoming a strategic advisor to customer organizations.

• Generate, develop, and maintain a healthy pipeline of new business and expansion opportunities.

• Identify customer business challenges, transformation priorities, and growth opportunities, aligning solutions to measurable business outcomes.

• Drive revenue growth through new logo opportunities, cross-sell, upsell, renewal support, and account expansion.

• Manage the complete enterprise sales lifecycle, from opportunity identification and qualification through executive alignment, negotiation, and successful close.

• Develop compelling business cases, value propositions, and executive-level presentations that support customer investment decisions.

• Lead complex commercial negotiations and coordinate resolution of contractual, financial, or business-critical issues in partnership with Legal, Finance, Collections, and other internal teams.

• Collaborate closely with Solution Consulting, Customer Success, Professional Services, Marketing, Renewals, Partners, and other cross-functional stakeholders to deliver a seamless customer experience.

• Maintain a strong understanding of the telecommunications industry, competitive landscape, customer priorities, and emerging trends across AI, Cloud, Customer Experience, and digital transformation.

• Act as the voice of the customer internally, bringing strategic insights that can influence product, service, and go-to-market priorities.

• Maintain strong operational discipline through accurate forecasting, rigorous pipeline management, opportunity qualification, and consistent CRM hygiene.

• Consistently achieve or exceed assigned revenue, growth, and customer satisfaction objectives.

Minimum Qualifications

• Bachelor's degree or equivalent professional experience.

• 10+ years of progressive commercial experience in Enterprise technology, software, cloud, telecommunications, customer experience, or related industries.

• 5+ years of demonstrated experience selling into, managing, or advising telecommunications customers.

• Strong knowledge of the Mexican telecommunications market and an established network of relationships within major Telco organizations in Mexico.

• Proven track record managing complex Enterprise accounts, strategic sales cycles, and multiple executive stakeholders.

• Demonstrated success in quota attainment, revenue growth, new business development, and account expansion.

• Strong experience engaging with C-level and senior executive stakeholders.

• Proven ability to develop strategic account plans and long-term customer growth strategies.

• Strong consultative selling, negotiation, executive presentation, and business-case development skills.

• Ability to translate customer priorities and business challenges into measurable value propositions.

• Working knowledge of AI and its application to business transformation and customer experience.

• Experience working effectively in matrixed and cross-functional organizations.

• Strong commercial and operational discipline, including forecasting, pipeline management, and opportunity tracking.

• Excellent verbal and written communication skills in Spanish and English.

• Proficiency with CRM platforms.

Preferred Qualifications

• Experience selling Customer Experience, Contact Center, CCaaS, Cloud, AI, SaaS, or Enterprise Software solutions.

• Experience managing strategic relationships with major telecommunications operators in Mexico.

• Familiarity with MEDDPICC or other enterprise sales methodologies.

• Experience working with channel partners, systems integrators, and broader technology ecosystems.

• Experience building ROI models, transformation business cases, and executive value propositions.

• MBA or equivalent business education is a plus.

Success Measures

Success in this role will be measured through:

• Revenue and quota attainment.

• New business generation and account expansion.

• Net revenue retention and long-term account growth.

• Pipeline health, coverage, and forecast accuracy.

• Strength of executive relationships and customer engagement.

• Strategic account planning effectiveness.

• Customer satisfaction and long-term account value.

• Cross-functional collaboration and execution.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.