- Salary
- C$57k – C$63k/yr
- Location
- Mississauga, Ontario, CA
- Type
- Full-time
- Experience
- 3+ years
- Source
- BetterTeam
Description
We are seeking Canadian citizens or Permanent Residents with 3+ years of experience in Air Imports.
Experience with Cargowise software is a plus.
Experience with Cargowise software is a plus.
The role of Air Import Coordinator contributes to the success of the company and to its long term growth to achieve the new Vision. ITN/Scan Global Logistics has differentiated itself by providing a comprehensive program to ensure exceptional and unique customer service. Open and effective communication and excellent service to our clients is a key component of this program. The company has developed long term relationships with its clients and the retention of clients is a key element in the continued success of the organization. The Air Import Coordinator is responsible for ensuring pro-active timely, accurate and quality operational policies, systems and processes are followed to ensure every client shipment is tracked and communicated.
Job Description:
- Achieve Department and personal objectives for the Year.
- Continued nurturing of the relationship and growth of existing and new customers.
- Ensuring Air Imports is functioning consistent with ITN values, strategies, and objectives.
- Provide superior service to customers in all aspects of Air Imports.
- Keeping customers informed with booking confirmations, pre-alerts.
- Arrange collection and transportation of goods with overseas agents.
- Communicating shipment updates and pick-ups with overseas agents.
- Issuance of manifest, delivery request, and releases.
- Preparing profit share calculations and negotiate rates with carriers, agents, and related vendors.
- Ensuring billing and collections are done in a timely and systematic manner.
- Reviewing and approving vendor/agent debit/credit notes.
- Other administrative functions for the dept.
Essential Criteria:
- Superior knowledge of the Logistics industry and the key players within the industry nationally and globally.
- Good interpersonal skills with the ability to encourage a team-based approach, and develop excellent relationships with customers and ITN Departments.
- A logical mind with the capacity to overcome difficult problems creatively
- Good organisational skills together with the ability to prioritise functions.
- The ability to communicate effectively (both orally and in writing).
- Ability to work well with all levels of management, executive leadership and support staff, and to be able to manage high pressure or crisis situations calmly.
- Excellent communication skills both verbal and written.
- Recognize how to maximize profits.
- Knowledge of Air freight operation, documentation, regulations and equipment.
- Ensures that the IT resources are being used for maximum productivity.
Skills
Customer Service
