Room Service Cashier

POSITION SUMMARY:

To ensure all guests are greeted in a friendly and courteous manner using appropriate procedures in accordance with Hospitality Standards and to handle payment transactions for all foods and/or beverages purchased in the room services department. Perform close of shift accounting procedures.

ESSENTIAL FUNCTIONS:  

• Assist managers in opening and closing duties.
• Answer all phone calls and handle Guest request and food order appropriately.  
• Take Room Service food/beverage orders over phone in a professional manner ensuring that all the information is taken correctly.
• Have full knowledge of all aspects of the Room Service Menu.
• Perform close of shift accounting procedures by receiving daily cash outs from the servers and process with the proper payment method.
• Have full knowledge of Point of Sale system.
• Be able to assist with room service order setup to ensure every order is to specified standard.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required:    High School Diploma or Equivalent
• Certificate(s) or License(s): Food Handlers Card and Smart Serv Alcohol (we supply if not applicable) 
• Years of experience: One to three months related experience and/or training; or equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITY:

• Writing - Communicate effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guest’s needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

Regularly stands, walks, does computer work, and lifts up to 50 lbs.

Occasionally sits.

Additional Physical Requirements

• Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis

INDEPENDENT JUDGEMENT:

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].

Big Cedar Lodge