Casualty Claims Team Manager - Attorney Represented - Northwest

Description

The Attorney Represented Casualty - Casualty Claims Team Manager will coach and develop a team of 5-8 casualty claims representatives/specialists responsible for the management, investigation, and resolution of claims, ensuring a high-quality work product, while continuously developing talent by assisting with the selection of top talent. The Casualty Team Manager promotes a culture of claims customer service excellence where all are committed to providing a differentiated customer experience. 

 

Ideal candidate will be located within 50 miles Chandler, AZ or Liberty Lake, WA, to support a hybrid work schedule and in-person collaboration twice monthly. 

Responsibilities:

• Leads and develops a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims. Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
• Promotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations.
• Pro-actively assists in selecting top talent, delivering continuous coaching, and rewarding and recognizing employees to reinforce behavior that ensure service excellence.
• Monitors the work of team members to ensure reserves are adequately set and customer expectations are surpassed. Analyzes any problematic trends and takes steps to avoid recurrence, appropriately escalating issues if needed. Promotes a culture committed to identifying process efficiencies to continuously improve how work is completed.
• Resolves customer complaints, problems and coverage questions which cannot be handled by team members. Collaborates effectively with internal and external stakeholders including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards.
• Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.

Ideal experience includes:

• Casualty experience highly preferred
• Leadership: able to lead and coach teams by giving clear feedback, coaching one‑on‑one, and helping people grow; prior people‑leader experience is a plus.
• Leading change and culture: experienced at guiding teams through transitions, promoting a growth mindset, and building a positive, accountable team culture that encourages learning and continuous improvement.

Qualifications

• Supervisory, organizational and interpersonal skills.
• Comprehensive knowledge of legal liability, general insurance policy coverage and the State`s Tort Laws.
• Licensing required in some states.
• 5-7 years directly related work experience, Bachelor`s degree preferred.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.