Digital Enablement Change Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems.

This role is part of the Digital Enablement team within the Consumer Digital Strategy organization, which is responsible for driving a centralized and holistic approach to change management, risk management, and organizational readiness across digital portfolios. The position partners closely with Digital Strategy Leads, Digital Execution teams, Risk/Control partners, and Technology teams to ensure change is managed effectively, compliantly, and with operational excellence. Responsibilities include proactively identifying and mitigating project risks, guiding initiatives through required governance and control processes, developing communication plans, and ensuring associate and frontline leader readiness. 

We are seeking an experienced and well-rounded teammate to deliver on our strategic digital enablement opportunities and initiatives. This teammate will guide strategic initiative owners and stakeholders through required Change Management, Resourcing, Awareness and Commination for all project deployments while delivering flawless operational execution across multiple lines of business. This is an opportunity to play a key role in the implementation of Digital Strategies enhancements and capabilities for internal and external clients.

The successful candidate will utilize their previous experience and proactive solutioning to show they can navigate complex and connected processes to deliver on desired business outcomes and goals with discipline, ownership, and agreement. This role requires sound judgment, accountability, and effective partnership across all organizations

Responsibilities:

• Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients
• Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results
• Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap
• Performs analysis to capture and report key performance indicators and return on investment of products
• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features
• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle
• Translate business needs into epics, features, user stories, and acceptance criteria that enable clear and efficient technology delivery.
• Partner with technology teams to deliver scalable Digital solutions and coordinate dependencies, governance requirements, production readiness, and implementation activities.
• Align business, technology, operations, risk, and compliance partners on priorities, delivery decisions, risks, and measurable outcomes.

Required Qualifications:

• 5+ years of relevant experience
• Ability to manage multiple initiatives, competing priorities, and delivery commitments in a fast-paced environment.
• Strong communication, presentation, facilitation, ownership and stakeholder-management skills, with the ability to influence decisions and resolve conflicts across business and technology teams.
• Strong understanding of banking products, client sales and servicing processes, and regulatory requirements within financial services.
• Experience delivering solutions across business, technology, operations, risk, and compliance organizations in a regulated financial-services environment.

Desired Qualifications:

• Experience contributing to an established product strategy and executing complex roadmaps within a large, highly matrixed organization.
• Experience executing enterprise-scale product ownership activities involving multiple stakeholder groups, delivery dependencies, and technology teams.
• Ability to leverage Microsoft Copilot and other approved AI-enabled tools to improve business analysis, requirements definition, backlog management, stakeholder communication, and product delivery.

Skills:

• Collaboration
• Decision Making
• Problem Solving
• Production Support
• Project Management
• Business Operations Management
• Policies, Procedures, and Guidelines Management
• Product Design and Development
• Product Management
• Stakeholder Management
• Attention to Detail
• Critical Thinking
• Innovative Thinking
• Issue Resolution and Escalation Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

​It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$93,000.00 - $140,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.