Account Manager, Client Service

WHO WE ARE LOOKING FOR: 

Do you love finding new ways to tackle a client's problem? Are you a good listener who values empathy, integrity? Is your middle name ‘Grit’ and do you love collaboration, too? Do you enjoy developing relationships? Here at The Trade Desk, we're in search of Account Managers who are master relationship builders, strategic sellers and creative problem solvers to join our growing team.  

What you'll do 

• Own and grow a roster of key agency accounts ensuring long term partnerships and measurable business impact 

• Demonstrate strong commercial acumen by identifying upsell opportunities, pitching new solutions, and driving revenue growth within accounts. 

• Champion collaboration with Trading and Sales teams to rapidly onboard new customers and identify opportunities to expand existing accounts 

• Become an expert on the use and best practices on The Trade Desk platform, and offer insights to clients on how to improve campaigns 

• Provide continual training to clients as new features are added to The Trade Desk 

• Work with Product Management to help define features and drive enhancements to The Trade Desk platform 

• Help build the Client Services practice, by creating training materials, best practices, sales materials and customer facing guides 

• Take accountability and initiatives for client outcomes, ensuring satisfaction, retention, and achievement of performance targets. 

• Adopt a proactive and  hand-son approach in solving client challenges, troubleshooting issues, and ensuring seamless execution of campaigns. 
   

Who you are: 
 

• Bachelor’s Degree with at least 4-5 years of online advertising experience and at least 2 years of client-facing experience 

• Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies 

• Ability to identify revenue opportunities within existing accounts, pitch new solutions persuasively, and drive incremental business growth. 

• Expertise in working with RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms  

• Experience managing CPA, CPC, and CPM marketing campaigns 

• Solid experience in Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets 

• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment 

• Effective time management skills – ability to prioritize and meet deadlines 

• You are proactive and are driven by curiosity and a commitment to continuous learning, while approaching every challenge with empathy and integrity 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.