EMEA Operations Executive - ELS

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

This role involves the day-to-day management of all operational tasks involved in the onboarding and on-going delivery of client programmes.

 

You will be working with key players across the organisation who consist of: 

 

Clients

• Various

Internal Relationships

• Technology Department
• Operations Centre (including Contact Centre)
• Product Teams
• Client Services / Direct Solutions
• Finance

Responsibilities

• Professional and efficient query management (via email / CRM) within agreed SLA’s – (internal and external communication)
• Administration Support for Account Managers and Sales teams (including assisting with onboarding of clients onto the Select and Hawk Marketplace platforms, document / report creation)
• Accurate processing and set-up of client project(s) data to support invoicing purposes
• Client scheme maintenance within Select Admin/Hawk Marketplace, based on business changes – raising engineering tickets as required
• Liaising with internal departments e.g. Finance / Customer Services / Voucher Operations / Client Services
• Accurate and timely processing of client orders (including file creation and file uploads) via order processing system
• Quality checking of data outputs
• Creation and maintenance of detailed Work Instructions
• Production of monthly client MI reports using Excel (including trend analysis)
• Adherence to BHN Data Security processes in line with GDPR regulations
• Demonstrating the BHN values and behaviours in all interactions with clients, participants, and colleagues

Qualifications

• Proficient in use of MS Word and Excel (inc. data manipulation tasks)
• Quick learner
• Highly numerate
• Excellent attention to detail
• Strong written and oral communication skills
• Strong organisational skills
• Team player
• Confident and calm under pressure
• Proactive approach
• “Can Do” attitude
• Commitment to quality and operational excellence

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits

In addition to statutory benefits, Blackhawk El Salvador offers you fully employer-paid life insurance and a medical insurance copay benefit, childcare reimbursement for parents and guardians of children ages 0 to 4 who attend a Centro de Atención a la Primera Infancia (CAPI), educational reimbursement for employees pursuing bachelor’s degrees, engineering degrees, master’s degrees, or courses related to their job responsibilities, scholarships at leading educational institutions such as ESI, Funiber, and ADEN, as well as many discounts at different businesses when you present your badge.