Senior Analyst - Claims Service

Company:

Marsh

Description:

Marsh operations - Insurance broking – CLAIMS SERVICE

Marsh is seeking candidates for the following position based in the Mumbai office.

Senior Analyst – Claims Service (Grade B2)

What can you expect:

• Excellent exposure to complex & diverse claims handling.
   
• Opportunity to enhance Claims knowledge and understanding & build on client management skills.

• As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.

• Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the claim processing with limited support

What is in it for you?

• Solid platform to demonstrate your skills and become a cutting edge expert.
• Enhance your skills via various development programs offered in-house
• All benefits as per the location HR policy will be applicable
• Shared Transport (Provided the address falls in service zone)

As a Marsh and McLennan Company colleague, you will also receive additional benefits such as:

• A competitive salary
• Employee friendly policies
• Health care and insurance for you and your dependents
• Healthy Work life balance
• A great working environment
• Flexible benefits packages to suit your needs and lifestyle

• Future career opportunities across a global organization

Preview to our current base policies:

• Maternity benefits: Sum insured for normal delivery is INR 65,000 and C-section is INR 75,000.
• Mental health on IPD (up to full sum insured) and OPD (up to 40,000) to cover Psychiatric and related treatments
• Home care and treatment up to INR15,000 (COVID related) covered per member
• Hotel quarantine up to INR 50,000 (COVID related) covered per member
• Make shift or temporary hospital treatment up to INR15,000 (COVID related) covered per member
• Enhanced colleague experience through Benefit me portal (one stop self-service for enrollment & tracking of claims)

Voluntary top up:

• Sum Insured options: 3 Lacs, 5 Lacs and 7 Lacs
• All benefits same as base except for Mental illness on OPD basis
• Although completely voluntary, colleagues would be encouraged to enroll considering dependents age & pre-existing health conditions
• Corporate buffer would be made available on exception basis only, provided colleagues have taken a top up plan
• 6 months instalment option through payroll
• New Joiners would be able to opt for Top-up upon joining within a 30 day window

We will count on you to:

• Client Service Management:

• Processing and Submission of First Notice of Loss to the Carriers. Monitoring and filing responses from Carriers and following up as necessary
• Liaison with Carriers & Internal Stakeholders
• Liaise with Advocacy team to resolve all queries in order to send out the FNOL within stipulated timelines
   

• Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh’s systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance

 

What you need to have:     

• 2-3 years of work experience
• Graduate in any stream
• Fair understanding of Insurance Broking business and dynamics
• Good command over spoken and written English
• Superior comprehension and articulation skills
• Ability to prioritise and organise tasks, work within stiff timelines
• Eye for detail and innovative mindset

What makes you stand out:

• Post-Graduation/Certificate Courses in Insurance
• Experience on handling Insurance claims

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.