Business Development Officer

Description

Golden Valley Bank is currently seeking a qualified and experience Business Development Officer (BDO) in our Chico location.  The BDO at Golden Valley Bank has a critical role focused on the acquisition of new business relationships and seamless onboarding of new clients. In this role, you will be responsible for identifying, prospecting, and engaging potential clients in need of business banking solutions within a specialized market. You will drive growth by building a strong pipeline of new customers, converting leads into clients, and ensuring a smooth and exceptional onboarding experience for all new business clients. Your goal is to establish lasting relationships with businesses, entrepreneurs, and individuals to help them achieve financial success while expanding the Bank’s market presence.

ESSENTIAL FUNCTIONS:

• Identify and target new business opportunities by prospecting within the Bank's geographic market, including small to mid-sized businesses, start-ups, commercial clients, and professional services firms.
• Generate and qualify leads through networking, cold-calling, referrals, and participation in local events and community organizations.
• Develop and implement strategic outreach initiatives to convert leads into long-term banking relationships.
• Build and maintain a robust pipeline of potential clients, tracking all interactions in the Bank's CRM system, HubSpot.
• Aggressively support the Bank's implementation of our unique culture of absolutely outstanding customer service and our purpose of being the Best Bank in Town.
• Take a hands-on approach in the onboarding process of new clients, ensuring a smooth transition from prospect to active customer.
• Provide personalized consultation to new clients, explaining the full range of business banking products and services, and ensuring their financial needs are properly addressed.
• Facilitate product and service set-up (e.g., business checking accounts, loans, merchant services, treasury management, etc.), ensuring a seamless integration into the Bank's systems with the Digital Banking, Relationship Banking and Lending Teams.
• Monitor the success of new client relationships and ensure ongoing satisfaction through proactive communication and service.
• Meet or exceed sales targets for new business relationships, including deposits, loans, and other business banking services.
• Collaborate with internal teams to create customized banking solutions that fit the specific needs for new clients.
• Proactively cross-sell Bank products and services to new clients, ensuring they are aware of and can access the full range of services offered by Golden Valley Bank.
• Conduct market research to identify business opportunities and areas of growth, including industry-specific financial needs.
• Analyze competitor offerings and provide feedback to management on potential areas for differentiation and improvement in the Bank's business development strategy.
• Represent Golden Valley Bank at local business events, networking groups, and community functions to build brand awareness and attract new clients.
• Develop and maintain strong relationships with local business leaders, entrepreneurs, and professionals who can act as referral sources.
• Cultivate lasting relationships with new clients to ensure their continued business with the Bank.
• Actively monitor the progress of new accounts and reach out regularly to discuss opportunities for further growth and product cross-sell.
• Identify potential areas for improvement in client satisfaction, seeking feedback to enhance future onboarding processes and service offerings.
• Maintain a clear and up-to-date record of business development activities and sales pipeline using the Bank's CRM software, HubSpot.
• Prepare and present regular reports on new client acquisition metrics, onboarding success rates, and overall sales performance to senior management.
• Set personal and team performance goals in alignment with the Bank's strategic growth objectives.
• Compliance the Bank Secrecy Act, OFAC, and the USA PATRIOT ACT including reporting suspicious activities to the BSA Officer.
• Adhere to Bank policies and support Management decisions and goals in a positive, professional manner.
• Ensure adherence to operational processes, office security, safety and soundness issues.

Requirements

PROFICIENCIES:

• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
• More than working knowledge of products, services, laws and regulations pertaining to the Bank and what makes the “Ideal Golden Valley Bank Customer”.
• Strong networking capabilities and an active presence within the local business community.
• Possess a work ethic that includes neatness and punctuality.
• Proven track record of acquiring new business, with the ability to build and sustain long-term client relationships.
• Self-motivated, proactive, and goal-driven, with the ability to work independently and as part of a team.
• Exceptional organizational skills, with the ability to manage multiple priorities and a high volume of client interactions.
• Strong sales skills, with an ability to convert leads into clients and meet or exceed set sales targets.
• Ability to conduct consultative sales meetings, understand client needs, and recommend appropriate banking solutions.
• Strong problem solving and negotiation skills.
• A commitment to providing absolutely outstanding customer service and going above and beyond for clients during the onboarding process and beyond.
• A strong understanding of the local market and industry-specific financial needs.
• Proficient in CRM software and Microsoft Office Suite.
• Exhibit a professional, businesslike appearance and demeanor.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in business, Finance, Marketing, or a related field preferred.  An MBA or other professional certifications (e.g. Certified Business Development expert) is a plus.
• Minimum of two (2) to five (5) years of experience in business development, sales or relationship management within the banking or financial industry, with a strong emphasis on new client acquisition.
• Preferred experience in a Financial Institution. 

About Us:

At Golden Valley Bank, we pride ourselves on delivering an experience unlike any other. Take our commitment to customers, staff and community - the foundation of true community banking. It's our passion to help businesses grow, help make dreams a reality and better our local economy. We believe this passion for our community starts with our employees. Encouraging our staff to be involved in the organizations and non-profits who strive to make a difference allows them to connect, engage and better understand community needs. The power of community starts at home with our Golden Valley Bank family.

We proudly offer excellent benefits to our full-time employees:

• Vacation and Sick Paid Time Off
• Generous Paid Holidays
• Employer Matching 401(k)
• Medical, Dental and Vision Benefits
• Employee Assistance Program
• Company Paid Long Term Disability, Life, AD&D      Insurance

EQUAL EMPLOYMENT OPPORTUNITY

Golden Valley Bank is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity of expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis.