Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher

Do you love customer service over the phone & in-person? Love a fast-paced environment where you can handle interruptions on the go?

At Glass Doctor of Sioux Falls, we don’t just install glass—we deliver exceptional customer service experiences from the first call to the final install. As we grow, we’re looking to bring on a highly organized, customer-focused, fast paced Customer Service Representative/Dispatcher (full-time) who thrives in a highly active, fast-paced environment to play a key role in driving revenue and be a part of our daily operations. Position involves high call volume, in-store customers, closing/booking jobs, scheduling technicians, interruptions on the fly - the pace is high speed and accuracy is KEY!

What You Do!

Dispatching & Operations

• Schedule and dispatch technicians for residential, commercial, and auto glass jobs
• Optimize daily routes for efficiency and productivity
• Coordinate job timelines, materials, and customer expectations
• Manage work orders and ensure accuracy from start to finish

Sales & Customer Service

• Answer inbound calls and convert inquiries into booked jobs
• Provide quotes, follow up on leads/opportunities, and close sales
• Upsell additional services and identify revenue opportunities
• Deliver a professional, friendly, and solution-focused customer experience

Administrative & Support

• Order glass, parts, and materials from vendors (learn varieties of glass)
• Track inventory and ensure job readiness
• Process billing, payments, and job documentation
• Maintain organized records and communication with customers

What We’re Looking For!

• * 1-3 years of customer service on the phone, sales, dispatch or related
• experience required
• * Strong communication and customer service skills
• * Proven ability to sell and close business over the phone & upsell skills
• * Highly organized with strong multitasking ability
• * Accustomed to working in a highly fast-paced, team environment
• * Problem solver with high attention to detail
• * Tech-Savvy (scheduling systems, CRM 'Service Titan', office software) with intermediate to advanced typing skills (typing while talking required)

This Job Is NOT For You If . . .

You are okay with measurements being “close enough”. That won’t work here. Measurements need to be super accurate to a fraction of an inch so that the glass will fit the first time.

Compensation & Benefits:

• * Excellent compensation $19-$22/hour (DOE) + annual bonus based on
• performance.
• *Health insurance, AFLAC supplemental Insurance, holidays, vacation days, 401K retirement, employee events/annual company retreat.
• * Fun, family-owned business, an excellent place to spend with the best crew!

Apply online or swing by visit our amazing showroom at 2420 N Bakker Landing Ave, Tea, South Dakota 57064 (I-29 & Tea Exit) to fill out job application.

**Position available to start ASAP - summer is in full swing! EOE

APPLY TODAY!