Software Developer and Help Desk Specialist

Software Developer and Help Desk Specialist

The Opportunity:

As a Software Developer and Help Desk Specialist supporting defense missions, you know that effective systems require secure engineering, disciplined development practices, and clear understanding of how technology enables enterprise-level operations. You think beyond individual tasks, anticipating how your work strengthens applications relied on across the Department of Defense (DoD). In this role, you’ll help modernize, sustain, and enhance software tools used for education, training, doctrine support, and readiness-related workflows.

Supporting the Joint Staff, you will help modernize, maintain, and improve critical applications that adhere to the Joint Doctrine, Education, and Training Electronic Information System (JDEIS), including the Joint Electronic Library (JEL), Joint Doctrine Development Tool (JDDT) and related interfaces. You’ll help ensure these applications perform securely and reliably across NIPRNet, SIPRNet, and other approved DoD environments while aligning development practices with Zero Trust Architecture (ZTA), Risk Management Framework (RMF) requirements, and modern DoD software standards.

In this role, you will translate requirements into functional software, design and refine codebases, execute validation testing, and support updates that ensure mission tools remain secure, responsive, and aligned with evolving Joint Staff needs. Your work will help advance joint doctrine development, professional military education, and readiness reporting solutions that directly support the warfighter.

Join us. The world can’t wait.

You Have:

• Experience turning functional requirements into software designs, prototypes, code, unit tests, documentation, and user guides 
• Experience translating client requirements into application features, preparing or developing specifications for new applications
• Experience performing validation testing, user acceptance activities, and installation of patches, software updates, or interim releases 
• Knowledge of secure development practices, software documentation standards, and modern DoD-aligned engineering approaches 
• Ability to evaluate application software packages, application integration, and testing tools 
• Ability to provide Help Desk support to users for information systems or enterprise applications
• Secret clearance
• Associate’s degree and 3+ years of experience in software development and Help Desk support, or Bachelor’s degree in CS, Software Engineering, Information Systems Management, or IT and 1+ years of experience in software development and Help Desk support

Nice If You Have:

• Experience developing or maintaining software hosted in DoD managed or federally managed environments 
• Experience implementing or supporting elements of ZTA
• Experience using Help Desk applications or ticketing systems, and sustaining update cycles, patch processes, and validation testing
• Experience designing creative prototypes according to specifications, and writing source code 
• Knowledge of PC operating systems
• Ability to provide operations and maintenance support, including issue tracking, status updates, and escalation procedures, when required
• Ability to document requests, defects, and enhancements in Help Desk systems in alignment with support workflow practices 
• Ability to troubleshoot across multiple applications within an enterprise environment 

Clearance: 
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. 
 

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.