Installation Supervisor

Description

Position Overview:

Under the direction of the Director of Commercial Installations, the Installation Supervisor is an office-based role responsible for providing consistent daily operational coverage for an assigned region. The position works closely with sales, operations, Installation Specialists, third-party installation partners, and customers to coordinate and support approximately 450-550 commercial installations per month within the region. The Installation Supervisor keeps installations progressing efficiently and on schedule while maintaining company procedures, cost-effectiveness, and industry-leading quality and customer service standards. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Responsibilities:

Daily Regional Installation Operations:

• Remain office-based and provide consistent daily operational coverage for the assigned region.
• Maintain oversight of approximately 450-550 installations per month within the assigned region and proactively keep each project moving toward successful completion.
• Communicate daily with installation partners regarding scheduling, delivery coordination, site readiness, active installations, outstanding documentation, and open issues.
• Provide sales teams with timely installation updates and communicate schedule changes, risks, and required actions.
• Update and maintain installation trackers, calendars, vendor data logs, assignments, and related project records accurately and promptly.
• Communicate directly with customers when needed to address scheduling, delivery, site-readiness, installation-status, or service questions.
• Confirm site survey accuracy and follow up on customer site readiness before installation.
• Serve as the primary point of contact during active Matrix commercial installations and provide real-time support to installation partners.
• Coordinate support from logistics, sales, customer service, field service, and other internal teams when problems arise.
• Follow up on proof-of-delivery (POD) documentation and installation issue submissions to ensure they are complete, accurate, and routed to the appropriate parties.
• Escalate recurring, significant, or unresolved installation-partner performance issues to the Vendor Manager.
• Monitor installation-partner performance, installation data, and installation-based KPIs; communicate trends and post-installation feedback to leadership.
• Ensure installation pricing is accurate and cost-effective.
• Coordinate and plan additional installation projects and assignments as required.

Customer Service Inquiries:

• Work closely with Installation Service Specialists, sales staff, customer service, installation partners, and internal support teams.
• Return customer calls and messages promptly and resolve open installation issues efficiently.

Marginal Job Functions:

• Other projects as needed.

Requirements

Education:

• Minimum high school diploma required
• Technical College or practical applied experience preferred

Experience:

• Understanding of logistics, installations, and project management
• Ability to work with minimal supervision
• Familiarity with layouts
• Knowledge of ERP (Enterprise Resource Planning) and TMS (Transportation Management Systems) 

Other Requirements:

• Ability to communicate well both verbally and in writing
• Able to handle multiple projects simultaneously 
• Strong attention to detail, multi-tasking, prioritizing, and organizational skills
• Microsoft Excel, Word, and Outlook skills necessary
• Understanding of geography
• A valid driver’s license is required 
• Position will be subjected to pre-employment and annual motor vehicle record (MVR) checks. Must be able to successfully pass MVR checks to drive on behalf of the company.