Sr Analyst, Customer Supply Chain

Job Description

Key Responsibilities

1. Service KPI Management

· Own ORDD, CFR, and broader service KPI tracking for assigned scope, ensuring performance is visible, actionable, and aligned to customer and business priorities

· • Own customer forecast accuracy, including forecast value add and forecast bias, and track outcomes from weekly demand control review actions

· Develop, maintain, and enhance service scorecards that provide clear visibility to trends, risks, and opportunities across customers, categories, and service metrics

· Analyze service performance, identify key drivers, and lead corrective actions to closure with internal teams and external partners

2. Away From Home Power BI Developer

· Create, enhance, and maintain Away From Home Power BI tools and dashboards within Customer Supply Chain

· Build scalable reporting solutions with clear metrics and stakeholder-ready views that improve visibility to service performance drivers and streamline reporting for internal and external stakeholders

3. Customer Policy Governance

· Own tracking and governance of customer fines, fees, and deductions, ensuring visibility to financial exposure, root-cause themes, and resolution status

· Develop, maintain, and enhance governance scorecards to monitor fines, disputes, corrective action plans, and policy-related performance trends

· Lead corrective action plans and dispute workflows, ensuring timely documentation, follow-up, and resolution tracking across internal teams and external partners

4. Continuous Improvement

· Build, own, and scale Collaborative Planning, Forecasting, and Replenishment (CPFR) to improve forecast alignment, cross-functional collaboration, and execution consistency for an AFH Customer

· Lead continuous improvement projects using Lean and Six Sigma methods to reduce supply loss, stockouts, and service disruptions

5. Process Documentation and Knowledge Transfer

· Document processes, standard work, and reporting routines to enable repeatable execution and effective knowledge transfer

· Coach and support junior analysts to scale consistent performance routines, reporting discipline, and analytical capability.

Requirements

· Bachelor’s degree in Supply Chain, Operations, or related field

· Minimum 5 years of experience in supply chain, logistics, or operations, with a focus on service management, analytics, CPFR, and cross-functional execution

· Proven track record of driving service excellence, strengthening performance visibility, and improving customer supply chain execution

· Strong analytical, problem-solving, and project management skills

· Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams and external partners

· Experience with Lean and Six Sigma methodologies and tools

· Proficiency in Microsoft Office, particularly Excel, and experience with data analysis and visualization tools, including Power BI

Preferred Qualifications

· Master’s degree in Supply Chain, Operations, or related field

· Experience with foodservice distribution companies

· Familiarity with food industry trends and challenges

· APICS, CPFR, or related certification

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$89,800.00 - $112,200.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Pittsburgh/PPG

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.