VodafoneThree - Field Specialist

Working hours: Full time 37.5 hours per week - Monday to Friday We recognise that the only way we can deliver on our promises is with talented people and this is why our people form a crucial part of the wider Field Strategy. Adherence to quality and H&S standards as well as achieving agreed performance targets is essential to this role Rooftop based working including the use of ladders up to 3 metres is essential and the role holder will be expected to undertake regular health assessments to ensure that all physical aspects of the role may be carried out safely The Field Engineering role is a physical one, with the need for manual lifting, climbing stairs, walking and being on your feet for large parts of the day, working in both inside and outside environments The candidate will be expected to participate in a 24/7 callout rota and / or shift pattern as and when required in alignment with the working hours of the Operating Unit you are assigned to In conjunction with the FSM, you are responsible for the advice, guidance and adherence of H&S and Quality policies within the team. The role will also involve supporting and developing first line Field Services colleagues via remote advice, on-the-job, ad hoc or formal training Communicate with internal and external customers in a professional and timely manner Identify opportunities for continuous improvement and challenge existing processes and procedures in order to deliver operational excellence for our customers Take a lead role in new product build ensuring knowledge gained and lessons learned are cascaded to colleagues Locate and fix complex faults at Network and customer sites Perform quality audits at all engineering levels Coach and mentor colleagues to ensure technical standards are met and maintained Escalation point for technical issues within the team Assist in providing technical approval/rejection for non-standard customer solution proposals Produce local Work Instructions /development of training plans Deputise for the FSM as required. Maintain, assess and update skillsets on WFMS Ensure that colleagues within the team are kept up-to-date with evolving technology Formal telecoms/electronic qualification or equivalent experience gained through previous roles. Advanced knowledge and experience of supporting complex fault diagnosis and rectification as well as Provisioning activities on relevant telecoms technologies: Multi-vendor CPE including Cisco, Juniper and ADVA Core transmission technologies including DWDM and Ethernet Mobile networking technologies 3G/4G/5G and associated equipment Microwave Radio Switch and Field DC power systems Fibre and copper cabling and termination Experience of working with a range of telecoms test equipment Knowledge of company ISO accreditations Experience developing / delivering formal training courses Excellent communication and presentation skills (written and verbal) with an ability to present technical information In an engaging and informative manner Advanced evaluation, analytical and problem-solving skills Ability to encourage and support with the growth of talent from within the local team Ability to work both in a team and on your own efficiently and effectively Ability to work in a focused manner under pressure to meet tight deadlines Ability to manage own workload to best meet the demands of the business Adaptability and the ability to learn new skills quickly PC skills (IT Literacy) Valid / full UK / EU driving license (Category B) Ability to achieve and maintain SC clearance status Desirable: HND or Degree in an appropriate technical subject or relevant industry experience IP & Data accreditations - e.g. Cisco CCNA / CCNP Wireless Network design and deployment LAN/WIFI and peripheral equipment's Unified communications solutions