Financial Counselor I - Day Shift - Emergency Room at Crossroads - St. Petersburg

Position Summary

A Brief Overview

Title: Financial Counselor IDepartment: ED Registration

Site: Orlando Health Freestanding Emergency Room at Crossroads

Location: 1800 66th St. North St. Petersburg, FL 33710

Shift: Full-Time Day Shift

The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible.What you will do

• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
• Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
• Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
• Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
• Follows Patient Financial Services policies related to cash handling.
• Performs basic individual cashiering functions.
• Collects and inventories patient valuables following policy guidelines.
• Maintains basic understanding of the medical necessity screening process and appropriate systems.
• Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
• Maintains departmental logs for statistical reporting.
• Consistently meets Quality Assurance standards set by Patient Access and the department.
• Meets departmental goals regarding collections, productivity and customer service.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
• Meets federal, state and hospital requirements related to compliance issues.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
• Meets all corporate and Patient Financial Services annual recertification and education requirements.
• Assists his/her manager in planning and organizing department activities.

Qualifications

• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements.
• Two (2) years’ experience in a financial, business office, or customer service environment required. Customer-facing financial experience in a healhcare environment preferred.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.

About the facility

 

Orlando Health Emergency Room at Crossroads is a service of Orlando Health Bayfront Hospital. We provide expert emergency care 24 hours a day, seven days a week, close to home for residents and visitors throughout the area. Staffed around the clock by board-certified emergency medicine physicians and highly trained clinical teams, the freestanding ER offers comprehensive emergency, laboratory, and radiology services, including CT, X-ray, and ultrasound, within a modern state-of-the-art facility.

 

Featuring 10 fully equipped treatment rooms and an additional Fast Track area, the ER is designed to deliver efficient, high-quality care for a wide range of medical emergencies. If a patient requires admission or a higher level of care, seamless transfer is available to Orlando Health Bayfront Hospital, including rapid air transport through Orlando Health's onsite aeromedical resources when clinically appropriate.

 

As part of Orlando Health Bayfront Hospital and the Orlando Health system of care, Crossroads ER combines the convenience of a community-based emergency department with access to one of the region's leading healthcare networks, including Pinellas County's only state-accredited Level II Adult Trauma Center and nationally recognized emergency care services.Orlando Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

Why Orlando Health is your best place to work

✔ Education & Career Growth Assistance ✔ Comprehensive Health & Wellness coverage and resources  ✔ Financial & Retirement Planning with Company Match ✔ Excellent Company Culture and Work–Life Balance ✔ Family & Pet Support

..and more!

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.Section 1557 Non-DiscriminationThe Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116.