Medical Office Clerk

Description

Take a 360 tour of our stunning Alamogordo clinic! 

360 Tour - Alamogordo Physical Therapy & Wellness Center (cloudpano.com) 

Check out what our clinicians have to say about life in Alamogordo! 

Alamogordo Clinician Testimonials 

We are searching for an energetic and enthusiastic person with customer service experience to join our Alamogordo team in southeast NM - The Land of Enchantment! New Mexico offers beautiful and diverse geographical wonders, mild climate, year 'round outdoor activities (hunting, fishing, hiking, biking, camping, exploring). If you are interested in joining a great team of Office Staff and Physical Therapists, and experiencing tremendous quality of life, apply now! $16-$17/hr. 

Job Title: Medical Office Clerk
Department: Administration
Reports To: Operating Manager
FLSA Status: Non-Exempt, Full Time 

Job Summary

• Works directly with patients/clients and staff to facilitate the smooth and proper reception of patients/clients along with the assembly and processing of required paperwork and treatment authorizations.
• Performs varied receptionist, secretarial, administrative, medical billing, scheduling and insurance duties for the Clinic which requires knowledge of department policies and procedures.

General Accountabilities

• Answers telephones, routes callers, takes messages and provides routine information.
• Schedules appointments, answers questions and obtains authorizations. 
• Ensures all intake information is complete and accurately performs data entry in a timely manner.
• Manages facility schedules for maximum efficiency and production.
• Collects and processes balances due at time of check in.
• Keeps desk clean, organized, HIPAA compliant and free of visible food.
• Ensures confidentiality and controls access to sensitive information.
• Establishes and maintains files and records. 
• Stocks supplies; Participates in the periodic inventory of supplies. 
• Performs a variety of clerical duties. 
• Complies with Clinic policies and procedures and other regulatory standards; Executes practices as appropriate.
• Complies with professional, ethical, and legal standards.
• Ensures patient/client service and quality standards are met including patient/client interaction and cleanliness of facilities. 
• Ensures professionalism standards of the facilities and staff are met and maintains professional image of the facilities. 
• Participates in plans for continuous quality improvement regarding patient care, staff development and facility advancement. 
• Complies with Clinic programs for functional outcomes and patient satisfaction. 
• Performs other related duties as assigned or requested. 
• Will follow written protocol/procedures for tasks. Will maintain up to date protocol/procedure for tasks.

Job Qualifications

• Minimum Education: High School Diploma or equivalent.
• Preferred Education: Specialized medical office training.  
• Minimum Experience: At least one year working in an office setting.
• Preferred Experience: At least two years working in a medical office setting.
• Minimum Field of Expertise: Knowledge of word processing and database software.
• Preferred Field of Expertise: Prefer medical office experience in a comparable environment to provide knowledge of operations, policies and procedures. Bilingual in Spanish.

Physical Demands

• Frequently required to sit and stand, walk, use hands to finger, handle, or feel, reach with hands and arms. 
• Carry 20 lbs.
• Push/pull 40 lbs.
• Lift: floor to waist 20 lbs.
• Lift: above shoulder 10 lbs.
• Frequently required to talk or hear. 
• Occasionally required to bend, lift or climb. 
• Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

Work Environment

• The noise level in the work environment usually is low.