- Location
- Bangalore, IN
- Department
- Customer Service
- Seniority
- Lead
- Experience
- 8+ years
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Waters Corporation is seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.
Responsibilities
- Define end-to-end process for Customer Service aligned with business objectives.
- Provide technical leadership during fit-gap analysis, system testing, and cutover planning.
- Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.
- Develop strategies for data migration, master data harmonization, and process alignment.
- Guarantee scalability, security, and performance of integrated solutions.
- Design and validate integration of touchpoints between core ERP and boundary systems.
- Support configuration and data flow mapping across systems.
- Collaborate with data governance teams to ensure data quality and compliance.
- Partner with business process owners and IT leads to gathering requirements and validating solutions.
- Define cutover strategies, including ramp-down, cutover window, and ramp-up plans.
- Facilitate technical workshops and design reviews with stakeholders.
Qualifications
- 8+ years of experience in SAP Customer Service (CS) solution design and implementation.
- Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.
- Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.
- Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.
- Integration experience with FI/CO, MM, and PP
- Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.
- Bachelor’s degree in computer science, Information Systems, or related field.
Skills
SAPContract ManagementComplianceCustomer ServiceERP