Principal Analyst (SAP) – Customer Service

Overview

Waters Corporation is seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.

Responsibilities

• Define end-to-end process for Customer Service aligned with business objectives.
• Provide technical leadership during fit-gap analysis, system testing, and cutover planning.
• Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.
• Develop strategies for data migration, master data harmonization, and process alignment.
• Guarantee scalability, security, and performance of integrated solutions.
• Design and validate integration of touchpoints between core ERP and boundary systems.
• Support configuration and data flow mapping across systems.
• Collaborate with data governance teams to ensure data quality and compliance.
• Partner with business process owners and IT leads to gathering requirements and validating solutions.
• Define cutover strategies, including ramp-down, cutover window, and ramp-up plans.
• Facilitate technical workshops and design reviews with stakeholders.

Qualifications

 

• 8+ years of experience in SAP Customer Service (CS) solution design and implementation.
• Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.
• Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.
• Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.
• Integration experience with FI/CO, MM, and PP
• Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.
• Bachelor’s degree in computer science, Information Systems, or related field.