Back of House Shift Leader

Back of House Shift Leader (Mid-Level Leadership Role)

Location: Chick-fil-A (Back of House) Position Type: Full-Time or Part-Time

Role Overview

The Back of House Shift Leader is a mid-level leadership role responsible for leading kitchen operations, ensuring food quality and safety, and developing team members during assigned shifts. This leader drives execution, consistency, and speed while partnering with Front of House and senior leaders to deliver an excellent overall guest experience.

This role is ideal for someone who thrives in operations, leads calmly under pressure, and enjoys developing others while maintaining high standards.

Key Responsibilities

• Lead and oversee Back of House operations during assigned shifts
• Ensure food quality, accuracy, speed, and presentation meet Chick-fil-A standards
• Maintain strict adherence to food safety, cleanliness, and sanitation procedures
• Coach, train, and develop kitchen team members in real time
• Manage shift execution including station placement, breaks, and production flow
• Monitor product levels and communicate needs proactively
• Partner closely with Front of House leaders to ensure smooth handoff and service flow
• Troubleshoot operational challenges quickly and effectively
• Uphold Chick-fil-A values and culture on every shift

Leadership Expectations

• Lead by example in work ethic, urgency, and attention to detail
• Provide clear direction, encouragement, and accountability to team members
• Support onboarding and training of new kitchen team members
• Make sound operational decisions when senior leaders are not present
• Identify opportunities to improve systems, speed, and team performance

Qualifications

• Previous kitchen or leadership experience preferred
• Strong understanding of food safety and operational procedures
• Ability to lead in a fast-paced, high-volume environment
• Clear communicator with a team-first mindset
• Dependable, coachable, and solution-oriented
• Must be at least 18 years old
• Availability to work a mix of mornings, evenings, and weekends

What We Offer

• Competitive pay based on experience
• Leadership development and growth opportunities
• Positive, purpose-driven work environment
• Flexible scheduling
• Free or discounted meals
• Opportunity to grow within Chick-fil-A leadership

Why Chick-fil-A?

At Chick-fil-A, great food starts with great leadership. As a Back of House Shift Leader, you will play a key role in operational excellence and in developing future leaders—while being supported by a culture that values people, teamwork, and continuous improvement.

Apply today and take the next step in your leadership journey with Chick-fil-A.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.