Manager, Solutions Hub, TBS Procurement Solutions Japan / TBS プロキュアメントソリューションズ ソリューションズハブ（課長代理）
Takeda is an industry
·Today
- Location
- JPN - Osaka - Osaka Headquarters, Japan
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Source
- Workday
Description
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please note that this job requires business-level Japanese speaking, writing, and reading skills.
タケダの紹介
タケダは「世界中の人々の健康と輝かしい未来に貢献する」ことを企業の存在意義（パーパス）としています。そして目指す未来を共有しながら、一人ひとりが自分の可能性を引き出し、お互いの個性を認め合う、多様性にあふれた先進的な組織作りに取り組んでいます。私たちと一緒に、世界中の人々のいのちに貢献し、さらなる成長と活躍を目指しませんか。
タケダはグローバルな研究開発型のバイオ医薬品のリーディングカンパニーです。従業員は創業時から受け継いできたタケダの価値観であるタケダイズム（誠実＝公正・正直・不屈）を道しるべとしながら、患者さんに寄り添い（Patient）人々と信頼関係を築き（Trust）社会的評価を向上させ（Reputation）持続可能な事業を発展させる（Business）を日々の行動指針としています。
”Better Health for People, Brighter Future for the World” is the purpose of a company. We aim to create a diverse and inclusive organization where people can thrive, grow and realize their own potential while enabling our purpose. We continue to innovate and drive changes that will transform the lives of patients. We’re looking for like-minded professionals to join us.
Takeda is a global values-based, R&D-driven biopharmaceutical leader. We are guided by our values of Takeda-ism, which has been passed down since the company’s founding. Takeda-ism incorporates Integrity, Fairness, Honesty, and Perseverance, with Integrity at the core. They are brought to life through actions based on Patient-Trust-Reputation-Business, in this order.
OBJECTIVES
Takeda Business Solutions (TBS) is a global function and key business partner for Takeda.
TBS is committed to creating an exceptional experience where you feel supported & confident in our solutions, across Finance, Procurement. We create value for the business by freeing up employees’ time to better focus on patients and core operations. TBS is a driver of the latest technology and next generation capabilities in artificial intelligence, robotics, automation, and analytics, while being agile at scale. We have established a global network of core hubs and delivery centers to better anticipate needs and operate in a seamless, collaborative way.
Role Purpose
The Manager, Solutions Hub supports the Lead, Solutions Hub in delivering high-quality procurement support services and ensuring a seamless experience for Takeda employees and business stakeholders across Japan.
The role is responsible for overseeing day-to-day operations, managing service delivery performance, supporting team development, and driving continuous improvement initiatives within the Solutions Hub organization.
As a people manager, the position provides coaching, guidance, and operational leadership to team members, ensuring consistent service standards, knowledge development, and employee engagement.
The Manager also plays an important role in advancing digital adoption, process optimization, and customer experience enhancement through collaboration with internal stakeholders and Global Procurement Solutions.
ACCOUNTABILITIES
Service Delivery & User Support
Support the Lead, Solutions Hub in delivering high-quality procurement support services to employees, suppliers, and business stakeholders. Oversee daily operations and ensure inquiries, requests, and issues are resolved accurately and within established service levels. Act as an escalation point for operational issues and support timely resolution of complex cases. Monitor service performance, customer feedback, and operational metrics to identify improvement opportunities. Support the development and maintenance of knowledge articles, standard operating procedures, FAQs, and training materials.
Team Management & Capability Development
Provide day-to-day leadership, coaching, and guidance to Solutions Hub team members. Foster a customer-focused, collaborative, and continuous improvement mindset within the team. Support onboarding, cross-training, and capability-building activities to ensure operational resilience and service excellence. Assist the Lead, Solutions Hub in workforce planning, succession planning, and talent development initiatives.
Continuous Improvement & Digital Adoption
Identify process improvement opportunities and support implementation of standardization, automation, and digital solutions. Promote the adoption of GenAI, automation, and analytics tools to improve productivity and user experience. Support local and global transformation initiatives impacting Procurement Solutions services.
Stakeholder Support & Business Partnering
Build effective working relationships with business stakeholders and procurement partners. Support communication and change management activities related to service enhancements and operational changes. Represent the Solution Hub team in operational meetings, workshops, and improvement initiatives as delegated by the Lead.
Governance & Compliance
Ensure adherence to procurement policies, operational procedures, internal controls, and compliance requirements. Support audit activities, risk mitigation efforts, and issue remediation actions where applicable.
CAPABILITIES
【Competencies】
Customer & Employee Experience Orientation
Continuous Improvement, Digital Mindset & Risk-Based Judgment
Change Leadership & Adoption
Team Leadership & Capability Development
Strategic Communication & Influence
Stakeholder Partnership & Business Partnering
【Skills & Knowledge】
Required:
Basic Accounting knowledge, especially in Accounts Payable area
Experience in solving problems and improving operations such as the payment process or purchasing
Basic knowledge of the internal control system (USSOX etc.)
Strong communication and interpersonal skills both in English and Japanese
Team management skills
Project management methodologies (e.g. Agile solution development)
Preferred:
Experience of ERP system (Examples: SAP FI Module, Ariba Guided Buying, Invoicetrack)
Project management, lead experience (e.g., Agile Development)
Utilization the Continuous Improvement Methodology (e.g. Lean Six Sigma)
Experience with Source To Pay Process
Knowledge of the pharmaceutical industry
タケダのDE＆I
Better Health, Brighter Future
Takeda Compensation and Benefits Summary:
Allowances: Commutation, Housing, Overtime Work etc.
Salary Increase: Annually, Bonus Payment: Twice a year
Working Hours: Headquarters (Osaka/ Tokyo) 9:00-17:30, Production Sites (Osaka/ Yamaguchi) 8:00-16:45, (Narita) 8:30-17:15, Research Site (Kanagawa) 9:00-17:45
Holidays: Saturdays, Sundays, National Holidays, May Day, Year-End Holidays etc. (approx. 123 days in a year)
Paid Leaves: Annual Paid Leave, Special Paid Leave, Sick Leave, Family Support Leave, Maternity Leave, Childcare Leave, Family Nursing Leave.
Flexible Work Styles: Flextime, Telework
Benefits: Social Insurance, Retirement and Corporate Pension, Employee Stock Ownership Program, etc.
Important Notice concerning working conditions:
It is possible the job scope may change at the company’s discretion.
It is possible the department and workplace may change at the company’s discretion.