Senior Platform Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Platform Lead

JLLT Automation CoE

About the Role

Own the platform lifecycle — Onboarding, Delivery & Lifecycle Management, and Run the Business (RTB) — for a portfolio of Tier 2/3 Configurable Products platforms (Everbridge, IBM Blueworks, Scan2CAD, WoodWing, RecoSoft, Epiplex, Efficient Elements), acting as accountable owner and single point of coordination between BE&T, vendors and JLLT CoEs.

Key Responsibilities

• Own Platform Onboarding — RFI/RFP, evaluation, VRAQ/security assessment, business case, POC setup.

• Coordinate Platform Setup — CDR review, OKTA/SSO, CMDB, Datadog, ITSM & tollgate configuration.

• Lead Delivery & Lifecycle Management — feature evaluation, regression testing, release/code promotion.

• Own Run the Business (RTB) — incident/problem mgmt (P1–P3), MIM bridge calls, BAU continuity.

• Facilitate workshops to define current/future state processes and technology solutions.

• Govern change, recovery & resilience — change/CAB process, DR/BCP exercises.

• Report across L0/L1/L2 KPI framework — cost, ROI, uptime, SLA compliance, action items.

• Manage project scope, budget, schedule, quality and stakeholder communications.

• Resolve technical/operational issues; escalate to EA, SRE or QA as needed.

 

What You Need

• 15+ years platform management: prioritization, scheduling, documentation, multi-tool experience.

• Strong stakeholder management across business, vendors, and technical teams.

• Excellent workshop/meeting facilitation; strong analytical and problem-solving skills.

• Knowledge of Agile & Waterfall frameworks; solid technical/requirements background.

• Desirable: Real Estate domain experience; customer service applications.

• GDPR/data privacy awareness; excellent written, verbal and presentation skills (English).

• Working knowledge of RACI-based operating models, tollgate governance, and KPI reporting.

Performance Objectives

• Become subject matter expert on JLL Business Process Management and assigned applications.

• Deliver phased rollout of the JBS Operating Model — validate RTB, extend delivery governance, support full RACI enforcement toward steady state.

Key Skills

• Full software development lifecycle: design, configuration, testing, debugging, support.

• Agile/Scrum delivery; prototyping and modernization of JLL technology platforms.

• Advisory role on Enterprise Solutions, automation, and integrations.

• Talent-building: sourcing, partnering with vendors, upskilling teams.

• Establish reusable standards, patterns, and assets with the Automation CoE.

• Apply capability scope appropriately by platform tier (1/2/3).

 

Employee Specification

• Bachelor’s degree in computer science, IT or related field.

• 15+ years' experience with Configurable Products platforms (Everbridge, IBM Blueworks, Scan2CAD, WoodWing, RecoSoft, Efficient Elements, Epiplex).

• Experience designing scalable business/system architecture.

• Cloud and AI delivery experience; geo-distributed systems a plus.

• Roadmap development: current state, future state, investment planning.

• Self-starter, autonomous, strong multi-tasking in dynamic environments.

What You Can Expect From Us

An entrepreneurial, inclusive culture where we succeed together — across the desk and around the globe. A Total Rewards program supporting your career, recognition, well-being, benefits and pay. Join us to develop your strengths and build a fulfilling career. Apply today!

Location:

On-site –Bengaluru, KA, Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.