Service Manager Automotive

OverviewWe are seeking a dedicated and experienced professional to oversee our service operations at Max Motors Dealerships. This position requires a strong leader who is passionate about delivering exceptional service and ensuring the smooth running of our automotive service department.Key ResponsibilitiesManage daily operations of the service department, including scheduling and overseeing service appointments.Ensure high levels of customer satisfaction by addressing customer concerns and ensuring quality service delivery.Lead and mentor a team of technicians and service advisors, promoting continuous training and development.Monitor and maintain service department performance metrics and profitability.Coordinate with other departments to enhance overall dealership performance.RequirementsProven experience in a service management role within the automotive industry.Strong understanding of service department operations and customer service principles.Excellent leadership and communication skills.Ability to analyse performance data and implement improvements.Proficient in using service management software and tools.Nice to haveCertification in automotive service management or related fields.Experience with managing a team in a high-volume environment.Knowledge of current automotive technologies and trends.