We are looking for a highly experienced and strategic Head of Operations to establish and lead the entire operational framework for our new brokerage in China. This is a unique opportunity to build a world-class operations department from scratch. The ideal candidate will be a hands-on leader with deep expertise in China's securities market, regulatory landscape, and operational best practices. You will be responsible for designing, implementing, and managing all operational processes, systems, and teams to ensure efficiency, scalability, and full compliance with Chinese regulations.

Key Responsibilities

Operational Strategy & Setup:

• Develop and execute the end-to-end operational strategy for the new brokerage.
• Lead the setup of all operational infrastructure, including clearing, settlement, custody, and client services.
• Select, implement, and integrate key operational systems and technologies (e.g., OMS, PMS, back-office systems, Rootnet)

Regulatory Compliance & Risk Management:

• Ensure all operations are fully compliant with regulations from the China Securities Regulatory Commission (CSRC), the State Administration of Foreign Exchange (SAFE), and other relevant authorities.
• Establish and maintain robust internal controls, policies, and procedures (e.g., for AML/KYC, trade processing, and data privacy).
• Develop and oversee the firm's operational risk management framework to identify, mitigate, and report risks.

Team Leadership & Development:

• Build, train, and lead a high-performing operations team.
• Foster a culture of excellence, accountability, and continuous improvement.
• Set performance goals and provide ongoing coaching and development for team members.

Core Operations Management:

• Oversee daily operations including trade capture, confirmation, clearing, and settlement for equities.
• Manage cash management, and securities financing operations.
• Establish and manage the client onboarding process, ensuring efficient and compliant KYC and account opening procedures.

Stakeholder & Vendor Management:

• Act as the primary liaison with key external partners, including local exchanges (SSE, SZSE), clearing houses (CSDC, SHCH), custodian banks, and technology vendors.
• Collaborate closely with internal departments, including Front Office, Compliance, Finance, and Technology, to ensure seamless business integration.

Financial & Performance Management:

• Develop and manage the operations department's budget.
• Define, monitor, and report on key performance indicators (KPIs) to drive efficiency and service quality.
• Lead projects aimed at process optimization and automation.

Qualifications

• Experience:
  • Minimum of 15+ years of experience in securities brokerage operations, with at least 7 years in a senior leadership role (e.g., Head/Director of Operations).
  • Proven track record of setting up and managing operations for a securities firm in mainland China is essential.
  • Extensive experience in a start-up or new business launch environment is highly desirable.
• Knowledge & Skills:
  • In-depth knowledge of China's A-share market, fixed income market, and related financial products.
  • Expert understanding of the Chinese regulatory environment, including rules set by CSRC, PBOC, and SAFE.
  • Strong familiarity with local market infrastructure, including CSDC, CFETS, and major exchanges.
  • Demonstrated ability in process design, re-engineering, and implementing operational systems.
  • Excellent leadership, communication, and interpersonal skills.
• Education & Language:
  • Bachelor’s degree in Finance, Economics, Business Administration, or a related field. An MBA or other advanced degree is a plus.
  • Fluency in Mandarin Chinese is mandatory.
  • Professional proficiency in English is highly preferred.

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.