- Salary
- $43k – $54k/yr
- Location
- Throughout San Bernardino County, CA, CA, US
- Type
- Full-time
- Education
- Associate
- Source
- GovernmentJobs
Description
It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. Future emails may come from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD ([email protected]).
The Transitional Assistance Department (TAD) is recruiting for the position of Eligibility Worker (EW) I to work in a fast-paced environment utilizing an automated system to determine eligibility for grants and public assistance programs such as cash aid, CalFresh, Medi-Cal, etc. Through interactive interviewing and fact gathering, EWs elicit and review financial information, interpret and explain program regulations, determine initial and continuing eligibility for public assistance, and make appropriate referrals to community resources.
Incumbents in the class of Eligibility Worker I are eligible for promotion to Eligibility Worker II after successful completion of required nine (9) month training program (in-class and on-the-job) and satisfactory performance evaluations. Employees must qualify for promotion within twelve (12) months or be terminated.
| Job Classification | Hourly Range | Monthly Range | Yearly Range |
| Eligibility Worker I | $20.74-$25.81 | $3,594.93-$4,473.73 | $43,139.20-$53,684.80 |
| Eligibility Worker II | $22.83-$31.36 | $3,957.20-$5,435.73 | $47,486.40-$65,228.80 |
For more information regarding job duties, refer to the Eligibility Worker I job description.
Applications are also being accepted for Eligibility Worker II.
Please review the Eligibility Worker II job posting for minimum requirements and to apply.
This excellent opportunity for career growth also offers a lucrative benefits package!
To review job-specific benefits, refer to:
CONDITIONS OF EMPLOYMENT/PROMOTION
- Promotion: Incumbents participate in a paid twelve (12) week training program conducted in San Bernardino or Victorville (if needed). Incumbents in the class of Eligibility Worker I are eligible for promotion to Eligibility Worker II ($3,957.20-$5,435.73 monthly) after successful completion of required nine (9) month training program (in-class and on-the-job) and satisfactory performance evaluations. Employees must qualify for promotion within twelve (12) months or be terminated.
- Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
- Pre-Employment Process: Applicants must successfully pass the pre-employment process, which may include verification of employment history and education, fingerprinting, credit check, drug screening, and/or medical exam, prior to appointment.
- Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Applicants must meet ONE of the following options:
| Option 1 | Experience: Two (2) years of full-time general clerical or customer service experience. Experience must include the regular use of a computer. -AND- Education: High school diploma or successful completion of a G.E.D. examination |
| Option 2 | Experience: One (1) year of full-time general clerical or customer service experience. Experience must include the regular use of a computer. -AND- Education: Fifteen (15) semester (23 quarter) units of completed college coursework in behavioral/social science, business/public administration, English, math, humanities, administration of justice, or a closely related field. A copy of transcripts from an accredited institution indicating completed college coursework must be attached to the online application. |
| Option 3 | Education: Thirty (30) semester (45 quarter) units of completed college coursework in behavioral/social science, business/public administration, English, math, humanities, administration of justice, or a closely related field. A copy of transcripts indicating completed college coursework must be attached to the online application. |
| Option 4 | Education: Completion of an Associate's degree or higher in any field. A copy of the degree or transcripts indicating the degree must be attached to the online application. |
| Option 5 | Certification: Completion of the "Case Management in the Public Sector Certificate" from San Bernardino Valley College or Certificate of Completion from the SBC Career PathBuilder Program. A copy of the certificate or transcripts indicating the certificate must be attached to the online application. |
| Option 6 | Experience: Six (6) months of full-time experience working as a Public Service Employee (PSE) with the San Bernardino County Transitional Assistance Department (TAD). |
| Education Note | Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. |
The ideal candidate will possess excellent interpersonal, customer service, time management and computer skills. Call center/customer service center skills are also desired. Bilingual skills are highly desirable. Positions assigned to bilingual caseloads may be eligible to receive additional compensation for verbal and written translation skills. Bilingual test will be required.
Spanish Bilingual Exam:
Bilingual positions require that applicants pass written and oral language competency tests in order to be considered for bilingual vacancies. Approximately one (1) week prior to the test date, eligible candidates will be notified of the Spanish Bilingual Exam time and location. Applicants scheduled for an examination must show photo identification or equivalent.
Bilingual positions require that applicants pass written and oral language competency tests in order to be considered for bilingual vacancies. Approximately one (1) week prior to the test date, eligible candidates will be notified of the Spanish Bilingual Exam time and location. Applicants scheduled for an examination must show photo identification or equivalent.
Application Procedure:
To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 PM Friday, July 31, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.
To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 PM Friday, July 31, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.
It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
Examination Procedure:
There will be an online assessment of knowledge and skills which may consist of the following areas:
Details of the online assessment process will be emailed once the recruitment has closed. All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. You may receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD ([email protected]).
Important: The ability to take pre-employment tests online is a privilege. Please do not take advantage of this benefit. Also, be aware that applicants may be required to take parallel versions of these tests in a proctored setting in order to confirm their identities as the original test takers.
- Computer Usage
- Social Service Policies
- Work Simulation
- Numerical Computations
- Interpersonal Skills
Details of the online assessment process will be emailed once the recruitment has closed. All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. You may receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD ([email protected]).
Important: The ability to take pre-employment tests online is a privilege. Please do not take advantage of this benefit. Also, be aware that applicants may be required to take parallel versions of these tests in a proctored setting in order to confirm their identities as the original test takers.
Additional Information and Resources:
If you need technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.
Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information (Download PDF).
For more important details, review the Applicant Information and County Employment Process
Skills
Customer Service
