Revenue Cycle Manager – Operations

Description

Position Summary

The Revenue Cycle Manager – Operations is responsible for the daily operational performance of Elite DNA’s Revenue Cycle department. This role provides leadership over Accounts Receivable, payment posting, denial management, reporting and analytics, and operational performance initiatives to maximize reimbursement while supporting an exceptional patient and provider experience.

The Operations Manager partners closely with Finance, Clinical Operations, and the Revenue Cycle Systems & Technology Manager to improve productivity, cash collections, and operational effectiveness.

Essential Responsibilities

Operational Leadership

Provide leadership for:

• Accounts Receivable
• Denial Management
• Payment Posting
• Revenue Cycle Reporting
• Revenue Cycle Analytics
• Operational Workflows

Establish productivity expectations and monitor team performance.

Financial Performance

Monitor and improve:

• Cash collections
• Aging Accounts Receivable
• Denial resolution
• Payment posting turnaround
• Productivity metrics
• Work queue management

Identify trends and implement corrective action plans.

Reporting & Analytics

• Produce operational dashboards.
• Analyze KPI trends.
• Identify opportunities for improvement.
• Present operational performance to Revenue Cycle leadership.

Staff Leadership

• Hire, coach, and develop associates.
• Conduct performance evaluations.
• Build accountability throughout the department.
• Promote continuous improvement.

Process Improvement

• Standardize operational workflows.
• Improve efficiency across Revenue Cycle.
• Partner with Systems & Technology to implement enhancements.
• Recommend automation opportunities.

Cross-Functional Collaboration

Partner with:

• Clinic Operations
• Finance
• Clinical Leadership
• Revenue Cycle Systems
• Information Technology

to resolve operational issues and improve reimbursement.

Success Measures

Performance will be evaluated based on:

• Accounts Receivable Days
• Cash Collections
• Denial Resolution
• Payment Posting Timeliness
• Productivity
• Reporting Accuracy
• Employee Engagement
• Operational Efficiency

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Requirements

Qualifications Required

• Bachelor’s degree or equivalent experience.
• Minimum 5 years Revenue Cycle leadership experience.
• Multi-site physician practice experience.
• Experience managing Revenue Cycle teams.
• Strong analytical and reporting skills.

Preferred

• Behavioral Health experience.
• Experience leading operational improvement initiatives.
• Knowledge of Revenue Cycle reporting platforms.

Knowledge, Skills & Abilities

• Team leadership
• Revenue Cycle operations
• Financial analysis
• Reporting
• Performance management
• Process improvement
• Communication
• Collaboration