Senior Principal I, Program Management (Tech Infra)

본 공고는 재직 임직원을 대상으로 하는 사내 공모 전용입니다. (임직원 추천은 Link로 진행)

This posting is exclusively for internal employees. (Employee referrals are submitted via the Link)

 

지원 시에는 반드시 첨부된 ‘사내 공모 지원서 양식’을 작성한 후, 쿠팡 이메일 계정으로 접수해 주시기 바랍니다.

To apply, please complete the attached ‘Internal Transfer Request Form’ and submit it via your Coupang email address.

• 사내 공모 정책: [Link]
• Internal Transfer Policy: [Link]

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Overview

We are seeking an experienced Program Manager to drive operational excellence across our Technology Infrastructure organization. This role serves as a strategic partner to senior leaders, helping orchestrate planning, execution, communications, culture, business operations, and organizational effectiveness. The ideal candidate is highly organized, proactive, and execution-focused, with experience supporting complex organizations and senior leadership teams. This person will help create operational rigor, improve organizational health, drive planning processes, and ensure effective coordination across multiple teams and stakeholders. This is a highly visible role requiring strong program management, stakeholder management, communication, and business operations capabilities.

Key Responsibilities 

1. People

Drive organizational effectiveness and workforce planning across the Infrastructure organization. 

• Partner with leadership on hiring strategy, workforce planning, and headcount management.
• Support organizational design, team structures, and leadership alignment discussions.
• Coordinate promotion cycles, talent reviews, and succession planning activities.
• Track and report organizational health metrics, including hiring progress, attrition, and employee engagement.
• Partner with HR and recruiting teams to ensure timely execution of people-related initiatives.
• Gather and synthesize employee feedback, identifying trends and recommendations for leadership action.
• Act as a trusted advisor to leaders on organizational challenges and opportunities.

2. Process & Business Operations

Establish operational rigor and drive execution across organizational priorities.

• Lead annual and quarterly planning cycles, including OKRs, goals, and business reviews.
• Develop and maintain operational cadences, governance processes, and leadership rhythms.
• Track organizational commitments, dependencies, risks, and action items.
• Drive cross-functional programs and strategic initiatives from planning through execution.
• Manage organization-wide events and programs, including Tech Summits, leadership offsites, workshops, and planning sessions.
• Develop executive reporting, dashboards, and operational reviews to support decision-making.
• Identify process improvement opportunities and implement scalable solutions.

3. Financial & Vendor Management

Own business operations related to budgeting, investments, and external partnerships.

• Lead annual budget planning, forecasting, and ongoing spend management.
• Manage and track both Capital Expenditures (CapEx) and Operating Expenditures (OpEx).
• Monitor budget utilization and provide recommendations to optimize resource allocation.
• Partner with Finance and Procurement teams to ensure compliance and financial governance.
• Oversee outsourcing engagements, vendor relationships, contract renewals, and statement-of-work management.
• Track vendor performance and ensure alignment with organizational priorities and business outcomes.
• Support investment planning and budget proposals for infrastructure and organizational initiatives.

4. Culture & Engagement

Drive programs that strengthen culture, communication, and employee engagement.

• Own organizational communications, including newsletters, leadership updates, and employee announcements.
• Lead planning and execution of All Hands meetings, town halls, and leadership communications.
• Drive employee recognition programs, including Engineering Excellence Awards and other engagement initiatives.
• Coordinate innovation programs such as patent programs, technical showcases, and recognition events.
• Manage community-building activities, team events, and culture initiatives.
• Support Technical Talks, knowledge-sharing forums, and learning programs.
• Foster a culture of collaboration, transparency, and continuous improvement across the organization.

Ideal Candidate

• 6+ years of experience in Program Management, Business Operations, Chief of Staff, or Strategy & Operations roles.
• Experience supporting senior leaders within Engineering, Infrastructure, or Technology organizations.
• Strong business operations, organizational management, and stakeholder management skills.
• Highly organized, proactive, and execution-focused.
• Comfortable operating across strategic planning and day-to-day operational execution.
• Strong analytical skills with the ability to translate data into actionable insights.
• Fluent in Korean and English.
• Ability to influence across all levels of the organization without direct authority.

What Success Looks Like

This person becomes the operational backbone of the Infrastructure organization by ensuring:

• The right people are hired, developed, and retained.
• Goals and OKRs are clearly defined and consistently executed.
• Budgets, vendors, and investments are effectively managed.
• Culture, communication, and employee engagement programs scale with the organization.
• Leaders can focus on strategy while trusting that organizational operations are running smoothly.

전형 절차 및 안내 사항

• 전형절차
  • 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다.
• 참고사항
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.

 

개인정보 처리방침 

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy/

 

서류 반환 정책 

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다.
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 ([email protected]) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다. 
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.

 

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.

Please complete the attached Internal Transfer Request Form and submit.

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.

Please make sure to apply with your Coupang e-mail address.