- Location
- Bangalore RMZ-ECO WORLD, India
- Type
- Full-time
- Department
- Engineering
- Seniority
- Entry
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
Job Family Group:
Worker Type:
Posting Start Date:
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Job Description:
What you’ll be doing?
- Support end-to-end application operations delivery within Power Platform and Copilot Studio Services.
- Work on Power Platform services including Power Apps, Power Automate, Power Shell, Logic Apps, Azure Functions etc.
- Work on Copilot Studio services including Agent Support, Environment management, Connector policy, Copilot studio administration etc.
- Participate in technical issue resolution and assist in troubleshooting complex incidents.
- Collaborate with natural teams (COE, Portfolio, Architect, CISO, Development etc.) for smooth onboarding of new services and interfaces.
- Review technical changes and provide inputs for approvals.
- Support major incident calls with required technical expertise.
- Perform trend analysis for incidents, problems, and change activities.
- Contribute to ensuring the integrity of Integration Services, including interfaces and technical architecture.
- Assist in Power Platform and Copilot Studio platform setup activities, coordinating with New Service Delivery, Portfolio, and Center of Expertise teams.
- Support vendor discussions on operational aspects such as service reviews, license usage, and ticket management.
- Participate in day-to-day operational activities ensuring adherence to SLAs and Operating Plan targets.
- Contribute to Continuous Improvement (CI) initiatives and process enhancements.
- Collaborate with vendors, partners, and internal teams on feature adoption, issue resolution, and design discussions.
Accountabilities
- Support change implementation and Incident/Problem resolution by coordinating with operations teams and suppliers.
- Assist in handling complex issues, RCA, improvement initiatives, and onboarding activities.
- Participate in technical change reviews, approvals, and planning for platform and interface upgrades.
- Ensure runbooks, support documentation, and operational procedures are maintained and up to date.
- Support communication with business and IT stakeholders by sharing updates and managing escalations.
- Ensure compliance and regulatory requirements are followed, with proper evidence collection.
- Support smooth project transition to operations.
- Act as an incident coordination point within assigned time zone when required.
- Contribute to CI practices including daily huddles, performance tracking, and problem-solving activities.
- Support management of application services and vendors in line with defined service levels.
What we need from you?
- Bachelor's degree (or equivalent qualification) with at least 3-5 years of relevant experience.
- Hands-on experience with Power Platform and Copilot Studio technologies: Power Apps, Power Automate, Copilot Studio, C#, .NET Core, Azure Functions, Dataverse / Dynamics + data modelling, PowerShell, API integration (REST/SOAP, connectors, webhooks)
- Strong analytical and problem-solving skills.
- Basic understanding of ITIL framework.
- Experience in production support for Power Platform and Copilot Sutdio services environments.
- Good communication skills with ability to work with global stakeholders.
- Ability to work across teams, cultures, and time zones.
- Experience in coordination, issue tracking, and stakeholder collaboration.
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
- Benefit from flexible working hours, and the possibility of remote/mobile working.
- Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents.
- Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and
- international teams.
- Gain access to a wide range of training and development programmes.
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
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Shell in India
Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.
Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.
Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.
Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.
Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.
We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.
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