Communication Service Representative

10187 Enterprise Corporate - Patient Experience

Full time

Yes

40

Mon - Fri 9 p.m. - 5:30 a.m. EST in person.

Pay Range:

$19.80 - $29.70

Major Responsibilities  

• Provides essential services necessary to enhance customer relations by responding to needs and requests of patient’ families, visitors, employees, physicians, and other guests in providing locations and directional information.

• Responsible for managing and executing Emergency Response System calls.

• Contacts security to request transportation for guests and staff and provides wheelchairs as needed.

• Maintains clergy visitation log and distributes clergy parking passes.

• Secures and solicits information regarding location and times of various conferences/seminars occurring withing the hospital/physician offices. 

• Validates presence of NDNI patients.

• Monitors fire alarm panels, contacts fire department and initiates Code Red procedures as appropriate.

• Facilitate staff and medical pages utilizing X-Tend paging system.  Manages pager status codes, announces computer system downtimes, and makes announcements as requested.

• Identifies and directs problematic situations to Communication Services Coordinator for evaluation and investigation.  

• Identifies and addresses compliance issues with customers entering the premises, I.E, smoking and cell phone policies, etc.

Minimum Job Requirements 

Education

• High School diploma or GED required.

Certification / Registration / License 

• N/A

Experience

• One year switchboard or computer experience required.    

Knowledge / Skills / Abilities 

• Must possess good communication and customer service skills. 

• Manual dexterity, visual acuity and mental alertness to type and operate switchboard and computer workstation.   

Physical Requirements and Working Conditions 

• Must be able to use visual acuity to see monitor screen, computer and hard copy materials.  

• Must be able to hear and verbally communicate in person and over the phone or radio.

• Must be able to sit for prolonged periods of time (up to 2 hours).  

• Must be able to comprehend and learn operation of various office equipment.  

• Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 50-60 pound specific to job evaluation.  

• Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics.

• Must be able to lift up to 10 pound specific to job evaluation. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.