Hospitality Manager

Description

Over Easy – Who are we?

Bright! Like the sun itself, we seek to be warm and inviting. We’re friendly and approachable. We’re pretty chill and laid back because why sweat the small stuff. 

Energizing! Upbeat and chipper, but never saccharine. We want everyone’s day to be the best it can be from the very start.

Real! Timeless, classic and humble. We don’t flex, nor do we feel the need to. We keep it real and honest because being a good person never goes out of style.

The Perks!

At Over Easy, we love how you shine! Working at Over Easy is more than just earning a fair wage for a hard day’s work, we also want to help you take care of you and your family. Family and Loyalty are Core Values to our company. We build our Employee Perks with Family and Loyalty at the forefront. Here are a few of The Perks.

• No late nights—you’ll be home by dinner time every night! 
• Competitive pay and bonus potential. 
• Employee Discounts and Friends and Family Discounts.
• 40 hours of Paid Time Off each calendar year. 
• Medical, Dental, and Vision Insurance Plans for you and your dependents after 60-days of employment. 
• Short-Term and Long-Term Disability coverage provided for you by the Company after 60-days of employment.
• A birthday meal on us! You deserve it!  
• Closed Thanksgiving and Christmas Day to spend time with family and friends. 
• Leadership development and advancement opportunities.
• Spark Brighter Days!

The Position Specifics

Your job is to Spark Brighter Days by leading the guest experience and supporting daily restaurant operations with energy, consistency, and care. As a Hospitality Manager, you are the face of the dining experience – ensuring every guest feels welcomed, valued, and excited to return. The responsibilities of this position include: 

• Train, mentor, and develop team members to ensure strong financial performance and growth.
• Lead by example with a positive, hands-on approach to hospitality. 
• Foster a team environment built on respect, accountability, and fun.
• Ensure all team members are knowledgeable in menu, service standards, and guest engagement. 
• Support hiring efforts and ongoing staff development. 

Service & Guest Experience

• Create a welcoming, upbeat, and memorable experience for every guest. 
• Handle guest feedback and resolve concerns with professionalism and urgency. 
• Build and maintain relationships with regulars, VIPs, and community members. 
• Ensure consistency in service standards, timing, and overall experience. 
• Work closely with the kitchen team to ensure alignment between food quality and service. 

Work Environment

• Maintain a clean, safe, and organized restaurant environment.
• Ensure compliance with health, sanitation, and safety standards.
• Create a positive and inclusive workplace where employees feel valued. 
• Keep morale high and cultivate a team that enjoys delivering great service. 
• Protect and maintain the Over Easy brand, ambiance, and guest experience.

Financial & Operational Support

• Assist in managing budgets, financial reporting, and cost controls. 
• Identity opportunities to improve sales, efficiency, and profitability.
• Support inventory management and ordering processes. 
• Collaborate on menu updates and enhancements. 

Communication & Presence

• Lead by example with a strong and engaging presence on the floor. 
• Communicate clearly and effectively with team members, management, and guests. 
• Manage multiple priorities in a fast-paced environment.
• Build strong relationships with vendors, suppliers, and partners. 

Is This Role For You?

At Over Easy we strive to Spark Brighter Days by being Bright, Energizing and Real. Are you?

• A passionate hospitality professional who thrives in a guest-focused environment. 
• A strong leader who inspires and develops teams. 
• Highly organized with the ability to multitask and adapt quickly. 
• A clear communicator with excellent interpersonal skills. 
• Driven to create memorable guest experiences and strong team culture. 

Legal & Compliance

Over Easy is an Equal Opportunity Employer. Employment is at-will and in accordance with applicable federal and state laws, including ADA requirements.

This position is classified as non-exempt and is eligible for overtime in accordance with federal and state law.

This position participates in a tip pool in accordance with company policy and applicable wage and hour laws.

Requirements

Qualifications

• Minimum 1 year of restaurant management experience.
• Must maintain valid Certified Food Protection Manager and Title 4 Manager certifications. 
• Strong leadership and interpersonal skills. 
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities. 
• Able to reach, bend, stoop, and frequently lift up to 50 pounds. 
• Able to work in a standing position for extended periods of time. 
• Maintains exceptional hygiene and grooming standards. 
• Must be authorized to work in the U.S.