Business Systems Programmer/Analyst (Senior Systems Applications Programmer)

The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive. 

As one of the largest cities in the nation, theCitymanages a large set of services and assets andoperateson a budget of $6.2 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered bytruly greatpeople, a robust technology environment, anda strong senseof purpose.

The IT department is a leader in innovation, embracingcutting-edgetechnologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through theGovAICoalition, which wasestablishedto give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a moreequitablefuture for everyone.

At the City of San José, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant,equitable, sustainable, and innovative city in the nation! Visit theInformation Technology Department’s websiteto learn about our culture, vision, leadership, and innovative initiatives.

The Information Technology Department is currently recruiting for a Business Systems Programmer/Analyst on the Business Process Automation Team. This position will play an important role in enabling digital transformation and automation of most, if not all, of the City’s administrative processes,  which are largely manual, and paper based. 

We are looking for a candidate whois excited to bepart ofthe City’sDigital Workforceefforts. Key dutiesinclude but not limited to:

• Participating in product discovery,leading requirement gathering and/or meetings and managing stakeholder expectations,assistingprocessowners in documenting business requirements and functional product specifications.
• Leading the efforts to develop training and/or user education materials and strategies.
• Assistingin managing scope, issues, and customer expectations for assigned projects. 
• Designing and building workflow automations, including prototyping, unit testing,user acceptance testing, and deployment.
• Developingand providing technical support for end-users and workflow designers onthe City’s business process automation technologies.
• Gainingan understanding of software applications used and supported by theCitytomanage andmaintainthem.
• Liaisingwith software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements. 
• Assisting in the planning and implementation of in-house and vendor assisted software upgrades, conversions, release testing, and resolving production support problems to ensure system and data integrity.  
• Designingandmaintainingdatabase objects (tables, views,function,storedproceduresand packages, etc.) to support application functionality. 
• Developreports using SQL Server Reporting services.  
• Communicatingeffectively orally and in writing to technical and non-technical audience. 

Education: A Baccalaureate Degree from an accredited college or university in Business Administration, Public Administration, Computer Technology, or a closely related field.

Experience: Three (3)years of increasingly progressive experience in computer systems applications programming.

Acceptable Substitutions: Additional years of directly related work experience may be substituted for up to a maximum of two years of the educational requirement on a year-for-year basis.

Competencies

The ideal candidate willpossessthe following competencies, asdemonstratedin past and current employment history. Desirable competencies for this position include:

Job Expertise–Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules andregulations.

The ideal candidate will alsopossessa combination of following knowledge and experience:

• Knowledge of a variety of programming concepts, coding practices, and troubleshooting procedures isrequired, including system support, system maintenance andassistingwith software implementation and upgrades.Thedesirableknowledge and experienceareincludedbut not limited to:
• JavaScript
• SQL
• REST APIs
• JSON 
• C#
• ASP.net
• PowerShell
• Visual Studio
• IIS
• PL/SQL and/or T-SQL
• 2+ more years of experience withgatheringinformation system requirements, technical analysis, and enduser training techniques.
• 2+ years of experience in relational database concepts, data modeling and database programming, business process modeling, gap analysis, and converting concepts into effective design.
• 2+ years of experience with troubleshooting application issues,maintainingapplication software and report writing. 
• 1+ years of experience in web programming languages based on.Netplatformis desirable.
• Working knowledge of Crystal Reports and/or SQL Reporting Services reports.

Problem Solving– Approaches a situation or problem by defining the problem or issue;determinesthe significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Change Management– Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness;facilitatesthe implementation and acceptance of change within the workplace.

Conflict Management–Usesappropriate interpersonalstyles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.

Teamwork & Interpersonal Skills– Develops effective relationships with co-workers and supervisors by helping othersaccomplishtasks and using collaboration and conflict resolution skills.

Multi-Tasking–Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

Communication Skills–Effectively conveys information and expresses thoughts and facts clearly, orally and in writingdemonstrateseffective use of listening skills; displays openness to other people’s ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may bedeemedincomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited toproceedin the selection process.Additionalphases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise.

If you have questions about the duties of these positions, theselection, or the hiring processes, please contactJessica [email protected].