Child Support Employer Services Business Analyst (Payroll)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Business Operations, Problem Solving, Verbal Communications, Written Communication

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

No

Job Description:

Responsibilities:

• Use HR/payroll experience to advise on payroll processes for child support wage withholding and remittance.
• Review and interpret child support income withholding orders, notices, and related documents from an employer payroll perspective.
• Provide subject matter input on how employers receive, process, and respond to child support orders and electronic notices (file formats, timelines, exceptions).
• Contribute to business requirements, user stories, and process documentation reflecting real employer payroll practices and constraints.
• Draft and refine:
  • Business process workflows and SOPs
  • Employer communications, FAQs, job aids, and guidance
  • Internal documentation and traceability artifacts
• Help define and review test scenarios and data that mirror real-world employer payroll processing of child support.
• Use Microsoft Excel, Word, PowerPoint, Outlook, and Teams to analyze data, track issues, document work, and create presentations.
• Use AI tools responsibly (drafting, summarization, analysis, quality checks) to improve accuracy, consistency, and efficiency.
• Perform detailed data and document reviews to find discrepancies, gaps, or edge cases and clearly report findings.
• Collaborate with business analysts, developers, testers, and federal stakeholders in a fast-paced, mission-focused environment.
• Support meetings, demos, and work sessions by preparing materials, capturing decisions, and tracking action items.

Required Skills:

• 1-2 years of recent experience in an HR payroll department processing wage garnishments or in a child support agency focused on child support orders and payments.
• Hands-on experience interpreting and entering child support income withholding orders into payroll systems and reconciling deductions and remittances.
• Proficiency with:
  • Excel (sorting/filtering, basic formulas, organizing data)
  • Word (structured documents, templates, formatting)
  • PowerPoint (clear, concise presentations)
  • Outlook and Teams (professional communication and collaboration)
• Experience using AI tools (drafting, summarizing, data review, research) in a professional setting and comfort learning new AI capabilities.
• Ability to obtain/maintain a Public Trust for HHS ACF OCSE Program.

Desired Skills:

• Experience handling multi-state payroll and child support orders for multiple employers.
• Excellent attention to detail with a record of accurate work in a regulatory/compliance setting.
• Strong writing skills; able to explain payroll/child support processes in clear, plain language for non-experts.
• Able to work independently and on a team, managing multiple priorities and deadlines.
• Experience with multi-state child support garnishments and awareness of common state variations.
• Familiarity with electronic child support processes (e-IWO, EFT/EDI) from an employer or child support agency viewpoint.
• Experience contributing to system or process improvements (requirements, testing, documenting workflows).
• Exposure to federal or state human services, child support enforcement, or related government programs.
• Experience in large, matrixed organizations or government contractors.

The likely salary range for this position is $64,230 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans