Operations Technical Lead

Stylish, grounded, uplifting – these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden.

Overview

The Operations Technical Lead will play a pivotal role in driving the technical direction for services and integrations within the operations domain, ensuring internal systems and third-party platforms work seamlessly together to support the business order and fulfilment journeys. You will translate business needs into robust technical solutions, champion engineering standards, and identify opportunities for continuous improvement across services, integrations and platform performance. You will work hands-on alongside engineers, architects, and product teams to provide technical leadership, manage the impact of change, and ensure our solutions are secure, resilient, and aligned to our overall technology strategy.

Location: 2 days per week at our North Acton office, 3 days from home.

How We Lead At Boden

• Being a manager at Boden is about giving people clarity, backing them properly, and helping them do their best work. 
• You make things make sense. You take big ideas and turn them into clear priorities, so people know what they’re doing and (most importantly) why it matters. 
• Your communication is clear and open – you listen and you don’t overcomplicate things.
• You take responsibility. When big decisions need to be made, you make them. When things change, you adapt. And when things don’t go to plan, you own it and move things forward.
• You stay close to what matters – our customer, our brand and our goals – using that to guide decisions and keep teams aligned.
• Most importantly, you build a team people actually want to be a part of – where people feel trusted, supported and able to grow.

What You Will Do

• Providing hands-on technical advice, code reviews and practical guidance to the team
• Managing a team of developers and quality engineers, including setting goals and priorities, providing technical guidance and mentorship, and conducting performance evaluations
• Manage a team of developers and quality engineers, including setting goals and priorities, providing technical guidance and mentorship, and conducting performance evaluations.
• Proactively driving continuous improvement to team performance and outcome quality.
• Ensuring solutions meet all necessary business requirements, architectural principles and applicable security and technical standards.
• Maintaining effective technical documentation.
• Owning the team’s technical backlog and working closely with the Product Owner to champion technical work during planning sessions.
• Participating in the development of system features or supporting automation, as required.
• Promote best practices, support cross-team alignment, and contribute to the technical community.

What We Are Looking For

• Strong practical experience working with commerce system, lead engineering teams and experience in software development, with a focus on cloud technologies.
• Proven experience integrating third-party services and platforms.
• End-to-end SDLC experience with solid architectural design knowledge.
• Experience in building scalable and secure cloud-based applications and infrastructure using AWS technologies, including Lambda, SQS, API Gateway and Dynamo DB.
• A keen awareness of architectural design patterns including eventing and microservices.
• Experience designing and integrating REST and GraphQL APIs, including webhooks and OAuth.
• A track record of leading and delivering complex initiatives involving multiple systems and partners.
• Experience with Shopify would be a bonus, but isn't essential.
• You communicate clearly and confidently with both technical and non-technical audiences.
• You take ownership, speak up when something isn’t right, and work collaboratively across teams.
• You enjoy solving complex problems and improving how systems work together.
• You are proactive, open to change, and focused on quality and continuous improvement.
• You are curious about new technologies and interested in AI and emerging capabilities.
• You have a strong sense of accountability and technical excellence.
• You are confident influencing stakeholders and external partners to achieve better outcomes.

Our Behaviours

• At Boden, how we work matters just as much as what we deliver.
• We keep things simple. We say what we mean, keep each other in the loop, and follow through on what we’ve said we’ll do. 
• We care about doing a good job – and we care about each other.

• We’re always kind, often honest, and we will push for high standards without making it heavy.
• We know what we’re good at, we lean on each other when needed, and we show up as a team – taking ownership and getting things done together.

What We Offer

• Competitive salary & targeted annual bonus scheme
• Generous Boden clothing allowance
• 30% discount on all current clothing ranges
• 25 days holiday annual, plus Bank Holidays
• Online portal with an array of discounts on retail & entertainment
• Virtual GP Service for you and your household
• Free onsite parking and subsidised café

We want Boden to be the place everyone wants to work. Friendly, open, understanding and supportive. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.
 
We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know.