Service Desk Analyst

Company :

Terra Industrial New Zealand Limited

Launch your IT career with Terra!

We're looking for a Service Desk Analyst to join our IT team, providing first and second-level support across the business. This is an excellent opportunity for someone early in their IT career who has recently completed a tertiary qualification.  Some hands-on experience through study projects, internships, part-time work, or an IT support role is required.

You'll be joining a team that genuinely enjoys working together, with a supportive leader who is committed to helping you develop your technical skills and build a long-term career in IT.
 

The role:

As a Service Desk Analyst, you'll be the first point of contact for technology support across the business, helping our people stay connected and productive every day.

Your responsibilities will include:

• Providing first and second-level support for desktops, applications, devices, printers, phones and networks 

• Logging, prioritising and resolving service desk tickets

• Troubleshooting IT issues and escalating where required

• Supporting business users with ERP and other applications

• Keeping customers informed and updated throughout the process

• Contributing to continuous improvement initiatives within the IT team

• Participating in an on-call roster to support the business outside standard hours

No two days are the same, and you'll have plenty of opportunities to learn new technologies, develop your problem-solving skills, and grow your career.

What you get:

• A competitive, market tested salary

• Up to 6.5% employer contribution to your super fund

• Subsidised medical insurance

• Purchasing privileges

• Discount fuel card

• Your uniform

• Annual wellness check and flu jabs

• Ongoing training and development

• Individual development plans, regular training and career opportunities

• A team that wants to see you succeed  

We are seeking someone who:

• Has a relevant tertiary qualification in IT (or is nearing completion)

• Has some practical IT experience through work, projects, internships or study

• Is passionate about delivering great customer experiences  

• Communicates confidently and professionally with people at all levels

• Loves solving problems and learning new technologies

Sounds like you?  To apply:

Please attach your current CV and a cover letter, of no more than one page, that tells us:

• Why this role interests you

• Tell us about a time you helped someone achieve a positive outcome — this could be a customer, teammate, classmate, or member of the public. What did you do, and what does that experience say about your approach to service?

• Where you would like your career to take you over the next few years

• An interesting fact about yourself

Apply now, or for more information please contact the Talent Acquisition team on 0800 CAT JOB (0800 228 562).

Note: this role is only open to candidates who have the legal right to work in NZ.

Please apply immediately, as we may close applications prior to the advertised date.