About The Role

As a Digital Technician: Lead in our Photography department, you will support the Photo Production team by partnering with digital technicians troubleshooting technical issues throughout the studio. You will be responsible for maintaining studio cleanliness, communicating studio tech needs to management, and assisting the digital technicians with daily tasks. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven environment, this could be the perfect match!

As a Lead Digital Tech you will support daily operations in Tech, act as a liaison with Photo Production, and support cross-department projects with IT, Retouching, and Styling. You will use a data-driven and analytical mindset to improve image quality and SLA guidelines, complete Tech Initiatives projects, and consistently coach PAs to maximize image quality and minimize Tech driven errors.

What You Get To Do Everyday

Studio Support

• Daily support of Digital Techs and Associate Digital Tech responsibilities

• Helping plan for daily tech operations and projects

• Pitch new projects aimed at improving image quality, studio efficiency, and PA workflows

• Maintain camera inventory and perform in house repairs where applicable

• Partnering with Retouching to track and resolve Retouching Feedback Reports

• Partnering with IT to track new software and hardware roll outs

• Managing routine reminders for Tech Huddles

Projects & SOP’s

• Supporting Tech Initiatives projects on the floor from start to finish

• Tracking and documenting project from start to finish

• Partnering with management to implement improvements to studio operations and tech workflows

• Creating new SOP’s to optimize workflows and standardize Tech operations

Pending Images Management

• Pulling weekly Pending Images reports and communicating them with team

• Coaching repeat offenders in the Pending Images doc

• Pulling Images and supporting Reshoots if they fall into under/overexposed

• Digging deeper and troubleshooting engineering issues like missing metadata and no raws

Quarterly Equipment Management

• Making sure the following are updated on a quarterly basis: Every lens is cleaned at least once quarterly, All iMacs are up to date with latest software, Light inventory

What You Bring To The Role

Minimum Requirements:

• 3-5 years experience in a professional photography setting

• 3-5 years experience using Adobe Creative Suite

• Drive to achieve results both individually and as a team

• Exceptional attention to detail and organization skills

• Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence 

• Adaptability and openness to change

• A growth mindset with a solutions focus

Preferred Requirements:

• Experience coaching and training hourly employees

• Bachelors Degree or equivalent experience in photography or film

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid parental leave

• 9 Paid Company Holidays

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

• Find out more about our Benefits here.

The expected hourly rate for this role is $26.52-$29.84. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.