SLS Engineer

Perform Third Line Support tasks and activities to ensure that all Network Operations Functions, Business Continuity and pro-active maintenance processes are supported in delivering VF Services to defined performance objectives. Participate in the interaction and provision of technical support to all 3rd Line Stakeholders e.g. Change Management, Problem Management, Incident Management, 1st Line Operations, 2nd line Operations, Field Services, Project, Operations Management Team and VF Development Teams. Participate in the operational aspect of Vendors / Third Party Contracts (TPC) and their service delivery, escalations, and software/hardware deficiencies' e.g. equipment and fiber providers in keeping with VF Business Strategy Fault and Crisis management and critical operational decision making Participate and work within the framework of VFUKs Operations change management process ensuring change calendars and change control are adhered to for all network changes Support VFUKs development Functions in delivering new products, services and functionality. Support the Availability, Capacity and Business Continuity Processes for Transport Operations and support VFUKs business continuity plan. Device deployment, upgrades, hardware and software maintenance, E2E Access and Transport troubleshooting. Switching/Routing /BGP Peer/Transit/Core Traffic monitoring/trending/route balancing/route optimization Peer/Transit/Core Network latency monitoring/trending, Unicast/Multicast Analysis Full operational engagement in internal and external project development, service introduction and operational acceptance processes. Take responsibility for staying knowledgeable of technology developments and maintaining appropriate level of expertise for supported technologies. Participate in the 3rd Line on Call Rota as required. Networking skills: Proven ability to listen, build rapport, influence and build on relationships. Result driven: proven ability to focus on improving performance, meetings deadlines and producing results. Self-management: Displays self-control, confidence and resilience. Self-development: Displays enthusiasm and keenness to keep abreast of the new technologies. Initiative: proven decision maker, displays sound judgement whilst thinking laterally and innovatively 3rd level Qualification in IP/Network Engineering or other suitable qualification 5 + years of high and low level design and operational experience maintaining a medium to large size IP/MPLS Core and/or Access networks. Cisco Networking experience essential alongside CCNP Data Centers and good understanding of Transmission Technologies. Operational/Engineering Knowledge of Cisco, Nokia, SIAE, Huawei and Infinera infrastructure advantageous Cisco/Vendor Certified Accreditations preferred.