Carrier Representative

Description

Since 2003, Express Logistics has helped shippers move freight reliably and cost-effectively. As a Des Moines, IA based third-party logistics (3PL) broker specializing in truckload (TL) and less-than-truckload (LTL) shipping, we connect businesses with a trusted network of carriers and manage every detail from pickup to delivery, combining the capacity of a national network with the responsiveness of a team that knows our customers by name.

We’re growing, and we’re hiring an Enterprise Sales Rep to help lead that growth. In this role, you’ll build relationships with high-volume shippers, understand their supply chain challenges, and turn them into long-term partners. Your success will directly shape where Express Logistics goes next.

Day in The Life

· Source and secure carrier capacity for truckload loads using load boards, carrier databases and your own network.
· Negotiate competitive rates while protecting margin.
· Vet and onboard carriers, confirming authority, insurance and safety ratings meet our standards.
· Dispatch loads and track them from pickup to delivery, updating customers and Account Managers along the way.
· Solve problems as they happen: breakdowns, delays, missed appointments and detention.
· Build and maintain long-term relationships with reliable carriers and dispatchers.
· Watch for fraud and double-brokering red flags.
· Keep load details, rates and check calls accurate in our TMS.
· The above responsibilities and additional duties may vary as assigned.   

Requirements

  Education/Work Experience

· High School Diploma or GED required.
· 1+ years of experience in carrier sales, dispatch or freight brokerage operations.
· Familiarity with DAT, Truckstop or similar load boards and carrier vetting tools.

Knowledge, Skills and Abilities
· Strong negotiation skills and a competitive drive.
· Clear, quick communication under pressure.
· Confident on the phone and in front of decision makers.
· Self-driven and competitive, with the discipline to work independently.
· Solid decision-making skills.
· Sound judgement and discretion, knowing when and how to negotiate terms.
· Coachable.
· Ability to multi-task.
· Attentive to detail and deadlines.
· Can work independently or with a team.
· Organized in a fast-paced work environment.
· Strong PC, phone skills and excellent customer service skills.

Accountabilities

Load coverage * Carrier quality * Carrier network 

Physical Expectations 

· Sedentary work – sit or stand at a desk, use a computer and a phone for most of the day.
· Repetitive motion – type on a computer, write or dial on a phone.
· Hearing – be able to receive detailed information through oral communication.
· Talking – expressing or exchanging ideas by speaking when necessary.
· Visual – be able to see a computer screen, read reports and/or information.
· Pushing, pulling and/or lifting objects 25lbs or less.

Environment Conditions 

· Work indoors in an office environment.
· Open work areas.
· Fun and playful environment.
· Music playing – for all to hear.
· Travel as business needs.

Benefits

· Medical/Dental/Vision if enrolled, benefits will begin the first of the month following date of hire.
· Paid holidays & Paid time off.
· Company paid Life Insurance, Short Term and Long Term Disability.
· Employee contribution into the 401K, if elected to enroll, start first of the month following date or hire. Employer contribution after one year of employment.
· Human and pet bereavement.
· Maternity/paternity leave.

Express Logistics is an Equal Opportunity Employer.