Customer Service Specialist, Spare Part & OMS

At Weber Blackstone, we believe the best moments happen outdoors while enjoying delicious food with your favorite people.  We lead the industry in innovation, design, and consumer delight, and we’re fueled by people who are curious, bold, and collaborative. Whether you’re a seasoned pro or exploring a new craft, we want Weber Blackstone to be the spark that ignites your next career move. Join us on our journey to create world class products that redefine and reimagine outdoor cooking and deliver exceptional experiences for generations to come. Come be part of our BBQ!

Role Overview

Forecasting

• Responsible for spare parts forecasting across multiple EMEA markets, including DACH, Southern Europe, Poland, Czech Republic, South Africa, and Emerging Markets.
• Ensure spare parts availability throughout the year to support warranty and customer service requirements.
• Develop forecasts based on historical data, seasonal demand, and business trends while avoiding excess inventory.
• Support new product launches by defining initial spare parts requirements and ensuring availability at launch.
• Collaborate closely with Demand Planning to manage spare parts throughout their product lifecycle.

Operational Responsibilities

• Monitor daily stock levels, incoming shipments, and warehouse availability across multiple locations.
• Identify and mitigate supply risks through stock transfers, expedited shipments, and proactive planning.
• Coordinate inventory movements between EMEA countries to optimize availability.
• Escalate forecasting, supply, and logistics issues to minimize customer impact.
• Act as the key contact for spare parts availability and inventory-related enquiries.

Reporting & Analysis

• Report on backorders, inventory shortages, and spare parts availability.
• Communicate lifecycle changes, substitutions, and supply risks to relevant stakeholders.
• Track and report costs associated with grill replacements resulting from unavailable spare parts.
• Provide analysis and recommendations to support business and inventory decisions.

SAP & Order Management

• Monitor and resolve blocked or stuck orders within SAP.
• Identify root causes of order issues and implement preventive actions.
• Maintain open orders, reject blocked orders where appropriate, and remove outdated sales orders.
• Review substitution options for open customer orders to improve fulfilment rates.

Administrative Responsibilities

• Support supervisors, customer service teams, and other departments with spare parts and product-related enquiries.
• Ensure access to technical drawings, schematics, and product documentation.
• Provide expertise for special product and article requests.