Strata Manager

Join a growing property management business specialising in strata and building management, with a strong focus on delivering quality service and building lasting relationships with owners, residents and stakeholders. Be part of a collaborative team committed to professional excellence and continuous improvement.

The Opportunity

Take the next step in your strata management career by supporting the day-to-day management of a diverse property portfolio while building strong relationships with owners, residents and committees. This role offers the opportunity to develop your expertise across property operations, stakeholder engagement and strata compliance within a supportive, collaborative team.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training

Staff Testimonial

“Working in Accounts Receivable here has been a really positive experience. Most importantly, I feel trusted in my role and proud to be part of an organization that values teamwork, accountability, and professional growth.” - Accounts Receivable, ASW Philippines.

What You’ll Do

• Support the day-to-day management of a strata property portfolio, working closely with the Team Leader and Senior Strata Manager to ensure smooth operations.
• Build and maintain strong relationships with owners, residents, Executive Committees, building managers and external service providers.
• Coordinate maintenance requests, follow up outstanding issues and liaise with facilities and maintenance teams to ensure timely resolution.
• Assist with preparing meeting agendas, documentation and minutes, coordinating meetings, and monitoring action items through to completion.
• Manage stakeholder enquiries, complaints and escalations professionally, ensuring compliance with relevant strata legislation, policies and procedures.
• Support financial and administrative activities, including reviewing invoices, coordinating insurance renewals and claims, assisting with budgets, and maintaining accurate records across relevant systems

Key Criteria

• Must possess at least 4-6 years working experience in the relevant field
• Proficient in English both written and spoken.
• Good financial acumen AND/OR good understanding of maintenance and facilities would be desirable
• Familiar and demonstrate an intermediate understanding of financial information including Balance Sheets, Income Statements, and budgets
• Ensuring fluid communications including running strata meetings, sending any important announcements, etc 
• Possess a thorough understanding of all regulations governing related to strata management
• Strong in building working relationships with the building manager, facility manager, maintenance team, residents, agents, tenants and general public

Work setup

• Kuala Lumpur (Mid Valley City) : Australian hours (6am till 3pm - Malaysia local time) with a hybrid setup, once a week work onsite.
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