Service and Training Administrator (temporarily position)

Job Description

Do you want to be part of an ambitious and international environment, while working for a meaningful purpose?

 

At Agilent Technologies we have dedicated ourselves to the fight against cancer.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

 

Agilent Diagnostic Service (ADS) serves and services diagnostic laboratories world-wide. ADS is a team of +190 Agilent Field Service Engineers (FSE), +40 Agilent external Service Providers (ASP), and a Global Service Operations (GSO) team in Denmark. This is your opportunity to join a dynamic and versatile team as GSO is searching for a new Service Administrator and Training Coordinator to help manage the ADS teams from an administrative perspective. The position is a 12-month temporary position.

All necessary training will be provided by Agilent to be able to fulfil the role. This means that we are looking for the right attitude rather than a long administrator experience and therefore you can be a new graduate or have an alternative background.

You should be truly motivated to contribute to our team and eager to learn. We value international experience, independence, high work ethics, and positive personality.

 

Primary Responsibilities

• Provide administrative support to the Global Service Operations team as per need and priorities agreed with your manager.
• Own the Instrument Service Training Plan Process and Training Coordination for all ADS employees and external engineers,  identifying opportunities to streamline, automate, and enhance training administration through Microsoft 365 and Power Platform technologies.
• Provide ad hoc assistance to personnel with access to our systems.
• Be the subject matter expert for our Learning Management System, working closely with the team to develop and deploy e-learning courses, optimize learning processes, and ensure completion and compliance requirements are met.
• Manage our onboarding handbook and other onboarding processes and procedures.
• Monitor global QMS documentation and ensure timely updates to relevant applications, processes, and training records to maintain compliance and operational effectiveness
• Support communication within ADS incl. creation of newsletters.

Qualifications

• Education within Business Administration or a similar administrative degree
• Fluent in English (written and verbal)
• Strong Microsoft 365 skills coupled with curiosity and enthusiasm for learning and leveraging the wider Microsoft ecosystem
• Strong sense for details and structureGood analytical skills and can comprehend larger processes or data
• Excellent interpersonal skills and a positive mindset
• Ability to work with minimal supervision and make good judgments in decision making
• Flexible and open to change
• Team player.
• Willing to help others when workload in your area is low.

 

We offer:

• Competitive compensation and benefits package, along with the opportunity to drive meaningful improvements and leave a lasting impact on our training and development processes during this 12-month assignment

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Additional Details

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

9-12 Months

Job Function:

Services & Support